Application Support Analyst

Job Description
Job Title: Application Support Analyst
Industry: Public Sector
Type of Role: Fixed Term Contract (12 Months)
Salary: £30,000 - £35,000
Location: Hybrid/London
The Role:
Responsible for application support activities including maintenance, administration, 3rd line support, testing and QA of new functionality and systems.
Work closely with the Technology Product team
Ensure a successful transition of new functionality and systems into BAU
Provide 3rd line operational support and to ensure timely and efficient resolution of application-related incidents and service requests.
Work closely with internal stakeholders and 3rd parties to provide and improve ongoing support and to provide updates and feedback of ongoing support matters, development and projects.
Resolve application associated trouble diagnosis, imposing trouble decision or prevention measures as suitable
Complete strong formalised testing all proposed releases on supported programs to make certain all modifications are entire consistent with extrade implementation plans
Monitor the availability, overall performance and throughput of supported IT programs
Undertake information control activities: identifying, controlling and storing any pertinent information, and keeping information gadgets to make certain that they may be current, applicable and valid
Share information and know-how with others, helping crew contributors as required
Understand and observe the IT agency necessities, techniques, methods, and policies
Application to be supported: Galaxy Ticketing, Silverbear CRM, Salesforce Commerce Cloud Ecommerce, Business Central Retail and Finance
Key Skills Needed:
Previously worked in a similar role as an Application Support Analyst
Experience supporting these systems or similar: Microsoft Dynamics CRM, Business Central, E-Commerce systems, Galaxy Ticketing, and DotDigital
Excellent understanding of ITIL service management processes
Skilled in IT problem diagnosis and resolution particularly with integrated systems
Strong communication skills
Able to communicate technical information in laymans terms
Ability to work effectively in a highly skills and fast paced environment
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.
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