Application Support Analyst

APPLICATION SUPPORT ANALYST - Retail EnergyHYBRID ROLEWorking hours are between 08:00 and 17:30, with out of hours on-call and overtime opportunities.We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications that serve our Energy Market Participant clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients’ services.POSITION RESPONSIBILITIESProvide first-line and second-line support to customers via Helpdesk.Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.Complete incident reports following incident resolution.Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan.ABOUT YOUKnowledge and experience of deployment of Java applications utilising Apache Tomcat.Knowledge and Experience of Customer Support via Helpdesk.Knowledge and experience of system monitoring solutions.Strong problem solving and organisation skills.Be able to demonstrate ESGs key values ofExcellence: be accountable to deliver our bestPassion: show how much we care each dayIntegrity: do the right thing when no one is lookingCollaboration: work together to succeed togetherCOMPANY BENEFITSLife AssuranceHealth Cash PlanEnhanced Maternity Leave 13 weeks full pay 13 weeks half payEnhanced Paternity Leave 4 weeks full payEmployee Assistance ProgrammeDiscounted Leisure MembershipsCycle to work schemeEV & Hybrid Car SchemeLong Service AwardsPrivate Medical InsuranceAnd many more!For our full job specification please go onto our careers page under "Industry Operations" link below: Careers - ESG (esgglobal.com)Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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