Application Support Analyst

Application Support Analyst – Hybrid from City of London (2 days in the office / 3 days remote)
Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more
Overview:
A highly successful and scaling financial services firm, is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team.
The Application Support Team is a core function within the business, supporting a large variety of activities from their key Start of Day functionality to incident investigation. Daily work could involve CGT, Reconciliation, or trading queries, Finance data questions, or assisting an IFA with accessing the company’s internally developed apps (mobile and web). The team are well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed.
Responsibilities:
Provide 1st and 2nd line technical support of all Application related issues.
Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers).
Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks.
Identification, management and resolution of incidents.
Identification, management and root cause elimination of problems.
Identification, management and implementation of application or process improvements.
Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups.
Support start of day processes.
Support and monitoring of the Dealing system – end to end from Platform through to Custodian.
Understand the business strategy and contribute to the overall goals of the business through software support and development.
Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core.
Maintain a technical advantage through continual training and personal development.
Shifts rota covering support hours from 6am to 6pm.
Saturday start of day work on a rota basis.
On Call Evening and Weekend rota support for incident handling.
Skills & Knowledge:
Experienced in carrying out application support of business critical systems
Proven knowledge and experience using Microsoft SQL Server and Transact-SQL (T-SQL)
Good (intermediate level) working knowledge of the Microsoft Excel, XML messaging and Windows Server / Desktop troubleshooting
Good knowledge of industry recognised IT and Support practices and methodologies including ITIL.
A basic understanding of investment markets is an advantage
Good written and oral communication skills
If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more.
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