Application Support Analyst

2306 - Application Support Analyst – Aberdeen
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We have an excellent opportunity for a highly motivated and skilled
Application Support Analyst
to join our team working onsite in
Aberdeen . As Applications Support Analyst you will provide application support of Maintenance & Planning Applications for an enterprise sized organisation. If you are a team player, possess excellent communication skills and have undertaken previous application support roles we’d love to hear from you.
What you’ll do
Provide technical support for Maintenance & Planning applications and services (Primavera P6, Permit and Barrier Vision, Hexagon (suite of applications), One Integrity, Nexar (Inspection Software)
Actively support the on-going security, performance, stability maintenance and monitoring of the application portfolio
Provide technical review and support for changes made to the Maintenance & Planning applications and services
Installation, configuration, administration, support, maintenance and troubleshooting of the Maintenance & Planning application portfolio
Ensure application changes are aligned with Corporate change management processes
Work with 3rd party vendors to ensure services meet business requirements and manage supplier relationship where applicable
Proactively support and engage with other IS technical disciplines to ensure high level of applications system availability to business
Related hardware accessory support and asset management
Application patching
Delivery of business-critical upgrades
Manage license compliance, annual license renewals and access controls process
What to bring
Experience of Oil & Gas systems and applications
Experience of supporting some or all of the following; Primavera P6, Permit and Barrier Vision, Hexagon (suite of applications), One Integrity, Nexar Inspection Software
Knowledge of key business processes (Asset Integrity, Maintenance and Inspection, Integrated Asset Planning, Control of Work)
Strong customer orientated approach
Excellent communication and interpersonal skills and proven experience to liaise with individuals up to Leadership level and external vendors
Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect
Experience of application data integrations and monitoring processes
Excellent problem-solving and troubleshooting skills
Proven documentation skills
Ability to be self-supporting and proactive
Ability to multi-task and work well under sustained pressure with conflicting demands and an ability to respond to fast changing circumstances
An awareness of emerging technologies and demonstrable desire to stay current
Experience and understanding of working within an ITIL environment
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Income Protection Plan
Group Life Assurance
Cycle to Work Scheme
Prosocial Events
Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to #####.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
Successful candidates will be subject to background and right to work checks.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
www.prosource.it