Application Specialist - Sonata

Application Support Specialist (Glasgow Hybrid)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies who have a requirement for an experienced Application Support Analyst to join their team in Glasgow.

Job Responsibilities:

• Provide first-line assistance by acknowledging and analyzing support requests made to the IT Development Team on a daily basis.
• Take appropriate action to resolve support requests promptly.
• Escalate more complex requests to 2nd Line Support while providing relevant triage information.
• Write SQL scripts to assist in basic analysis of problems reported.
• Execute SSIS packages as part of routine support tasks.
• Collaborate with stakeholders across the business to facilitate issue resolution.
• Monitor and address failures within automated processes.
• Work closely with Developers and Specialists within the Development team.
• Provide regular reporting on Business As Usual (BAU) requests and resolutions to the Development team.

Knowledge, Skills & Core Competencies Required:

• Previous experience working in a development support team.
• Proficiency in SQL with a good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling.
• Ability to demonstrate initiative and problem-solving skills.
• Willingness to learn and take on new tasks, working through to resolution.
• Familiarity with Life/Pensions products is desirable.
• Awareness or experience with Sonata Financial Systems software is also desirable.

Values:

We expect that you are able to demonstrate the following values in your role:

WE'RE IN THIS TOGETHER

• We collaborate and value each other's opinions.
• We're a cohesive team making a significant impact.
• We support each other's growth and success.

WE CARE ABOUT OUR CUSTOMERS

• Our customers are central to our operations.
• We are committed to acting in the best interests of our customers.
• We actively listen to and learn from our customers.

WE KEEP MOVING FORWARD

• We view change as an opportunity for growth.
• Our progress is guided by prudent risk management.
• We have the courage to experiment with new ideas and learn from them.

HYBRID

• This role will require you to attend the Glasgow office 2 days per week.

If this sounds like you we would like to hear from you