Analyst Programmer (Applications)

Job Description
Permanent Contract | £34,834 to £36,648 per annum (Scale I) | 37 hours per week | Norwich
Norfolk County Council are the main local authority for Norfolk providing services countywide to Norfolk residents. We take a lead in critical policy areas, and we work in partnership with local businesses, voluntary organisations and other local authorities in order to provide the people of Norfolk with excellent services.
Our Digital Services Department provides the technology infrastructure, data management and user support that enables Norfolk County Council employees to work as efficiently and effectively as possible, which in turn delivers better outcomes for Norfolk residents and businesses. Working across a broad portfolio of products and systems, the service is responsible for all aspects of design, development, testing, integration, support and security, ensuring that we remain forward thinking and adaptable in the constantly evolving technical world.
We are looking for an IT professional to join the Application Management Team who has the knowledge and experience to support applications used within Norfolk County Council, including critical applications used by Norfolk Fire and Rescue Service.
The successful candidate will be required to:
Provide professional support of software applications to meet the customer requirements.
Able to work with customers along with members of the Digital Services teams to troubleshoot and resolve complex technical problems.
Be a technical lead for application projects, deploying new integrations, migrations and upgrades; maintaining a stable and reliable service.
Create comprehensive detailed documentation, ensuring the knowledge base, CMDB and applications register is kept up to date.
Able to work autonomously, prioritising while balancing both businesses as usual day-to-day tasks and major projects.
Advantageous Skills:
Microsoft IIS and SQL Server.
Fire service knowledge.
Ideally, you will have some experience of supporting a variety of applications, but most importantly we are looking for someone who is keen to learn and expand their knowledge and skills.
We are looking for someone who is highly focused, enthusiastic, has a flexible and adaptable approach to their work, with a can-do attitude. You will be a team player who is focused, organised, enthusiastic, flexible in your approach, and proactive in your attitude as well as being committed to delivering first class levels of support. You will be customer focused, able to work in a fast-paced environment where priorities can evolve and act calm under pressure.
The postholder will be expected to work outside of core office hours when required and provide cover as part of an 'on-call' rota, supporting critical applications used by Norfolk County Council and Norfolk Fire and Rescue Service.
For more information or an informal discussion, please contact Martin Dale or Beverley Houghton
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply
please see the full job description and person specification in the below link - this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
These are some benefits you can enjoy by working for Norfolk County Council:
Competitive salary
Generous holiday entitlement with the ability to buy and sell leave
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
Financial benefits such as:
'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
Redeployment Closing date: 22 April 2024
Closing date: 6 May 2024