Alarm Call Handler

Alarm Call Handler
Newcastle, NE12 8BU
Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus
Working Hours:
37.5 hours per week
Shift Pattern: Set schedules include 7am until 3:30pm (days) or 1:30pm until 10pm (lates). Night shifts are available too. Shifts are 5 days on, 2 days off between Monday to Sunday.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of
Alarm Receiving Centre Ambassadors
based in Quorum Business Park, Newcastle Upon Tyne. When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Responsibilities include:
Reacting to incidents in a timely manner
Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols.
Making outbound calls to communicate what is happening during an incident and to ensure custo...