Alarm Call Handler (Night Shift)

Alarm Call Handler (Nights)
Newcastle, NE12 8BU
Salary : Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus.
Working Hours:
37.5 hours per week
Shift Pattern: Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of
Alarm Receiving Centre Ambassadors, particularly for our night shift hours.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Responsibilities include:
Reacting to incidents in a timely manner
Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols.
Making outbound calls to communicate what is happening during an incident and to ensure customers security.
Receiving Inbound calls fro...