ALAÏA Concession Manager - Harrods

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"I make clothes;
women make fashion"
ALAÏA Concession Manager - Harrods
(Permanent Full-Time)
Team Management and Client Experience:
Acting as the bridge between the shopfloor and the senior management team
Prominent figure on the floor, leading the team with a collaborative approach and representing the Brand inside and outside the Boutique
Reporting to the London Boutiques Director, providing constant feedback and solving any difficult scenarios as and when they arise,
Motivate and Inspire the team to deliver the ultimate ALAIA experience
Coach the team to ensure and maintain the shopfloor to a luxury standard, anticipate clients specific needs by driving and shaping the hospitality journey
Business Priorities:
Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service
developing relationships with Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor
Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience
CRM:
Ensuring the quality of the data collected
Making sure the team is following up on potential and existing clients
Developing his / her own clients and lead by example
What impact you create at ALAIA
Creating a thriving team environment and embedding the best conditions for success
Making things beautiful - understanding luxury and ALAIA's positioning within in. Protecting the brand for the long term
What you will create At ALAIA
Coaching and mentoring
Working in a vibrant, changing, environment with a different challenge every day
Motivating and inspiring your team with your enthusiasm for luxury service
Working collaborative with your team and the wider business
Encouraging development of your team
Ensuring client excellent service standards are embedded in team culture
Relationship building - always looking to learn from and help the people around you
What you will bring
Great Communication skills
Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
A calm and confident approach, with a strong sense of responsibility
Organized and efficient with an attention to detail
The ability to make decisions
A talent for motivating others
A passion for people management
What ALAIA can offer you
The opportunity to be a part of an exciting and successful business environment
A defined career path and scope for development
To be a strong part of the management team
Your journey with s:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
Interview with the Hiring Manager
Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW:



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