Airfreight Import Coordinator

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries and, most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.
Metro seeks an Airfreight Import Coordinator to join our Airfreight team on the Birmingham Business Park.
The Role
Creating and maintaining customer standard operating procedures
Having a clear financial understanding of each job file(s) within your remit
Providing accurate and timely reports to department manager
Having ownership and taking accountability to deliver operational excellence
Ensuring that a 'customer is king' ethos is always applied in actions for the business
Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
Demonstrating commercial acumen and an in depth understanding of the P&L of a job
Freighting and Invoicing
Creating operational reports and ensuring that anomalies are escalated appropriately
Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
Ensuring that Metro's policies and procedures are adhered to
Key Performance Areas
Response to clients is timely and accurate
Accurate and timely creation and issuance of deliveries and documentation
Airline storage is never incurred for Metro’s account.
Freighting / Rating accuracy and timing meets the company policies
Purchase queries are responded to within the company policy time frames
Cost and sales are known, controlled and managed
Operational reports are followed and anomalies escalated
Country specific requirements observed and applied
General Skills
Industry and operational knowledge of Airfreight
Able to cope and accustomed to working under pressure to meet fixed deadlines
Strong numerical and commercial skills
Excellent attention to detail
Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
Proactive, team worker with excellent time management and organisation skills
Enthusiastic, flexible, and self-motivated
Why choose Metro?
Competitive salary including a bonus which is paid twice a year!
Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
Health cash plan.
Octopus Electric Vehicle car scheme.
Free parking.
Respectful working environment.
Plenty of opportunities for training and development