Agency Enquiries Analyst

__vacancyopjusttionswidget.opt-Location__ Cardiff __vacancyopjusttionswidget.opt-Full Time/Part Time__ Full-time __vacancyopjusttionswidget.opt-Job Family__ Customer Service__jobinformationwidget.freetext.ExternalReference__Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives and contributing to the success of the business every day. Job Description We’re recruiting for aAgency Enquiries Analystto join us. We’re offering acompetitive base salary. You will provide an excellent consistent support service via the phone and email to all Intermediaries and internal customers in respect of investigation of commission or fee related queries whilst following regulatory and internal standards.What you'll be doing:Demonstratingan excellent level of customer service; to build rapport and to resolve the commission and fee related enquiries via telephone through knowledge, systems, ownership and soft skillsProvidinga professional and quality response to all written commission enquiries making sure that both the original request and the reply are recorded immediately and are easily retrievable and that any resulting actions are dealt with promptly with agreed service levelsConsistently handle inbound and outbound calls in a timely, high productive mannerEnsuringall calls are consistently handled in accordance with regulatory and internal DPA standardsMaintaining an accurate record of telephone work received to allow detailed MI to be produced allowing for a clear understanding of current and future volumes and trends to allow management to be more responsive to changing resourcing needs. Qualifications Who we're looking for:Experience within a customer service or administrate functionFinancial services experience is desirableClear verbal and written communication skillsExperience using microsoft packagesWhatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual, performance-related bonus plan and valuable share schemesLife assurancePrivate medical insurance (permanent employees only)At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrificeThere are the many discounts we offer – both for our own products and at a range of high street stores and onlineIn 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information Legal & General is a leading financial services organisation, named Britain’s Most Admired Company
in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.We’re one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.If you’re open to find out more, we'd love to hear from you.Great news! We will let you know when a new job like thishas been added!
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Our businessesThere’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.This is an exciting role at the heart of our L&G people strategy. Working with HR, our businesses, Finance and other stakeholders to implement people data, workforce planning and insights strategies,We are currently conducting a mostly greenfield rebuild of the core pricing engine that supports all management activities for c£500bn AUM. This is a great chance for a Junior Developer to move into aWe’re recruiting for aSenior Product Delivery Managerto join us. We’re offering a competitive base salary and strong benefits package.What you'll be doing:Acting as the product owner for the UK ProtData breaches cost businesses an average of $4.35 million in 2022 globally and such breaches have continued to become one of the biggest cyber security threats. In the ever-evolving digital landscTeaserTogether, we're harnessing innovation and expertise to safeguard against the ever-evolving challenges of the digital ageIn the dynamic realm of customer service, the difference between good and great can be significant. 82.5% of customers whose overall satisfaction with an organisation is 9 or 10 out of 10, also inTeaserAt Legal & General, we're committed to exceptional customer experiences, setting high standards in financial services.At Legal & General we’re committed to creating an inclusive workplace, one that helps us to better represent the customers and clients we serve.That’s why we partner with a range of organisatioTeaser“The more we actively create opportunities like this, the more it will become ‘the way we do things around here”Shifting gears in your career isn't just about making a decision; it's a chance to chart a new course, unlock new challenges and make a real impact. If you’ve got your sights set on the UK, youTeaserImagine yourself stepping into a vibrant financial services landscape, where each day brings new opportunities for growth. That's precisely what you'll find in the UK.Legal & General is commited to building an even more diverse, inclusive workplace – one where everyone thrives. Our second Britain’s Most Admired Company win is a recent recognition of this, witTeaserBy 2025 we’re targeting a 50/50 gender balance in our workforce, with 40% of senior management roles being women. Wardha is a shining example of the many inspiring women driving progress at Legal & General.If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. LGIM is our global asset management business,TeaserIf you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. Legal & General’s Jas Chahal shares what this means to her.Are you weighing up the option of apprenticeship versus university? You’re not alone. Dan Molloy was in this exact position. He knew he wanted a qualification, but he was stuck wondering which rTeaser"Since I've been at Legal & General, it's been really reassuring to know I have the support of my colleagues."Legal & General runs apprentice programmes to kick-start careers in Data, Technology, Accounting, Customer Service, Project Management, Business Analysis and Financial Crime. From school or collTeaserFind out what drew Ellie to Legal & General and what she's hoping to achieve in her career with usLegal & General runs apprentice programmes across London, Cardiff and Hove, welcoming talent to an enterprise-wide community which shares ideas and learning in a supportive environment.The progTeaserFormer apprentice Elinor champions the value of apprenticeships for anyone wanting to gain experience, upskill or change career to achieve their aspirationsTim started his apprenticeship with us five years ago. He had never imagined himself working at a company like Legal & General – but was open to a different experience from his family and took tTeaserI am not sure whether, when I was younger, I would have envisaged myself in the type of role I am doing now – working for a company like L&G.
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