Aftersales Manager

Aftersales Manager
Oxfordshire, Bedfordshire and Buckinghamshire
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as
Aftersales Manager
, based at out of one of our
Oxfordshire, Bedfordshire and Buckinghamshire
branches. We will provide excellent training and genuine career progression opportunities in return.
❓Does this sound like you?
Experienced Aftersales Manager
Enjoy constantly meeting new people and building rapport and connections
Have strong communication skills and enjoy presenting ideas to others
Have management experience and wish to build on this
Have service department experience
Passionate about the automotive industry and want to work in the world’s biggest manufacturer
✅Responsibilities include (but are not limited to) :
Lead and oversee the service team, ensuring they understand the Toyota Experience and meet customer service targets.
Demonstrate and promote Toyota's brand values and the desired skills and behaviours.
Foster collaboration between the service team, sales, parts, and administration for excellent customer service.
Manage performance, set targets, and drive continuous improvement.
Oversee day-to-day operations, including workshop loading, labour sales, and adherence to key processes.
Continuously review and enhance service processes and systems for customer satisfaction and profitability.
Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.
Manage and develop team members, identify training needs, and address performance issues.
Participate in recruiting and provide advice on key issues.
Supervise warranty claims processing and sub-contract body shop operations.
Develop and implement local promotions, monitor marketing activities, and maintain customer contact.
Plan and manage resource requirements, including consumables and tools.
Supervise the service valeting team and drivers.
Determine goodwill gestures and customer discounts.
Collaborate with other teams to provide a seamless customer experience and follow up on sales opportunities.
Benefits:
33 days annual leave including bank holidays
Yearly bonus
Company car
Employee discount
On-site parking
Sick pay
Bonus scheme
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