Aftersales Manager

Total Staff Services are currently recruiting an Aftersales Manager for one of our client based in Wincanton. You will be joining our clients sales team where you'll play a crucial role in the running of the Workshop, Parts and Service Operations.
The successful candidate will be responsible for various teams including apprentices; You will be communicating at all levels with customers, colleagues, franchise partners and stakeholders and due to the nature of the role, organizational skills are essential.
Working Hours:
40 hour week, Monday to Friday with Saturdays as required.
Salary:
OTE £40k (Uncapped).
Role Responsibilities:
Dealing with customer complaints to result in customer satisfaction.
Conducting routine 1-2-1's with the aftersales team.
Identify business opportunities and training requirements, including coaching and developing to ensure all departments utilize their team's skillset.
Assisting with the recruitment of future team members.
Development of current team members.
Driving performance of the aftersales department to maximize and upsell profit to achieve and exceed targets.
Managing the aftersales operations and implementing strategies to increase aftersales revenue.
Complete and track monthly reporting on performance, monitoring and analyzing KPI's to identify areas for improvement.
Collaborating with ...