Aftercare Administrator

Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.

Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.

Duties of the role:

* Provide excellent customer service.

* Address queries with customers relating to warranty.

* Resolve issues within a timely manner.

* Identify and propose solutions to resolve customer and internal queries.

* Communicate and liaise with on-site teams.

* Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence.

* Confirm appointments and prepare paperwork for on-site technicians.

* Coordinate logistics.

* Conduct courtesy calls to customers after visits and collect feedback.

You must:

* Have strong customer service skills.

* Prioritise your duties efficiently and manage workloads.

* Demonstrate excellent computer skills and be able to input on excel and use google drive.

* Communicate effectively in both written and verbal forms.

* Show good attention to detail.

* Be good at problem solving and managing issues and queries.

Experience within logistics administration would be advantageous but is not essential.

Offering £24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy