Affiliate Account Manager - 4 day week

Job Description
Company description
Profect Marketing is an affiliate marketing agency specialising in managing programs for SME clients. Our clients are primarily in the fashion, lifestyle and travel sectors and UK based with some US presence.
We are a true partner to our clients, often acting as an extension of their in-house team. We deliver results too; our clients saw an average of 61% year on year growth in 2023.
Job description
The ideal candidate will be an experienced affiliate manager. Able to work autonomously when managing all aspects of their clients programs while maintaining and nurturing exceptionally strong client relationships by proactively anticipating client needs.
You will be the go-to expert for your clients on all things affiliate – setting and executing their affiliate strategy.
In this role you will be Profect Marketing's first hire and work directly with the agency founder who has over 10 years of industry experience. You will join the agency during an exciting period of growth and have the opportunity to shape processes which will underpin that growth. There is also potential for this to grow into a managerial position in the mid to long term.
Hours and place of work:
4 days per week. To be worked flexibly between 9.00am and 6.00pm, Monday to Friday.
Remote, work from home role (in person attendance at some internal and external meetings is required).
Salary
£40,000 per annum
Main Responsibilities
CLIENT SERVICE:
Delight customers with accurate, timely and proactive service
Build strong client relationships and feel like an extension of their team
Manage projects and ad-hoc requests from multiple clients, proactively prioritising and escalating as needed
Respond confidently and accurately to client questions
Be the first port of call for all your clients queries
COMMUNICATION:
Provide regular client updates on actions, opportunities and ongoing projects
Ensure clear and effective communication both with clients and internal contacts
Suggest new, effective communication strategies as appropriate
STRATEGY:
Create strategies and tactical plans for your affiliate programs
Manage the implementation of strategies and plans to ensure client goals are achieved
Work with other agencies, particularly PR, to align strategies
RECRUITMENT AND OPTIMISATION:
Identify and recruit relevant new affiliates
Analyse and optimise existing partners to maximise program growth
ANALYSIS AND REPORTING:
Analyse program performance to identify opportunities or issues and take appropriate follow up action
Discuss program performance with clients and create Excel based reports to evidence this
PROCESS:
Follow established processes
Suggest new ways of working to increase efficiency and support agency growth
Required Skills and Experience
Essential:
Excellent written and oral communication skills
Highly organised, you stick to your commitments so clients trust you
Strong attention to detail
Comfortable analysing data and drawing conclusions from it
Enjoy building positive and strong client relationships
Confident in problem solving
Happy working independently and in seeking support when needed
Able to prioritise competing tasks
Direct affiliate marketing experience (in-house, agency or network)
Experience running affiliate programs on major affiliate networks. Ideally on at least 1 of: Awin, CJ, or Rakuten
Advanced Excel capabilities including: conditional formatting, pivot tables, vlookups
Preferred:
Basic HTML
GA4 or other analytics experience
Behaviours Required
Excellent interpersonal skills to build strong and effective working relationships
Puts the client at the heart of every decision
Demonstrates confidentiality and works with integrity
A positive, resourceful, and engaging approach
Able to operate professionally, calmly, and objectively even under pressure