Advisor Success Manager - Leisure

As an Advisor Success Manager for The Global Travel Collection (GTC) you will be critical to the professional development, growth and retention of the companies’ leisure advisors and clients. You will be responsible for the onboarding of our leisure Advisors, and be our customers account manager supporting the Independent Advisors by using your data insight, industry knowledge, depth of understanding of the resources provided by GTC and travel technology to consult and apply best practices, improve workflow, improve adoption of tools, identify incremental revenue opportunities, and develop short- and long-term business plans.ResponsibilitiesManage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone, calls, emails and in person meetingsDevelop personal, solid, consultative relationships with each Independent Advisor within your portfolio.Intimately understand each Advisor’s business drivers to be able to develop tactical strategies for growth Design deliverables to keep Advisor and their clients engaged. Deliverables include portfolio reviews, technology, travel tool & professional development education, best practice consultation and application and business plan development and execution. Acts as a Trusted Mentor/Coach to the Advisor in both travel and ‘non’ travel related business initiativesCommunicates regularly with portfolio to keep advisors abreast of critical business/industry updates that impact their businessMeets Head of Contracting and Tour Operations to assess portfolio by reviewing IC productivity to ensure that Cost to Serve goals are met and resources are effectively distributed. Develop sunset strategies and offboard Advisors as needed. Alternately, develop growth strategies for emerging ICsCollaborate with Head of Contracting and Tour Operations to advocate and support GTC/ITG strategiesAlong with Head of Contracting and Tour Operations, provide proactive process improvement & scoping of new opportunities for ICs to allow for organic growth and expansion. Develop connections with key stakeholders when appropriateProactively monitor revenue activity, analyse volume trends, and create recommendations based on financial analysis and Advisor feedback.Ensure issues, problems, triage items are handled in a timely manner by appropriate support areas so that Advisor can focus on booking travel and developing business. Assisting advisors in navigating the support departments of GTC will be a core focus for this role.Identify areas of confusion or ineffective processes for improvement within support departments of GTC or GTC business processes Regularly provide inputs into internal CRM on advisor activities, challenges, areas of opportunity for broader leadership insight Utilize client data to analyse sales trends and preferred supplier adoption to make recommendations to increase Advisor revenue and add overall value. Leverage internal resources / departments to support Advisor’s needs. Proactive approach to managing internal resources, account management tools to advance the independent Advisor partnership. Consistently reinforce the value for split to ensure advisors tangibly feel the value of their relationship with GTC Identify additional value creation opportunities to better support advisors and report back to leadershipLead and participate in team initiatives to ensure Advisor engagement, utilization and adoption of travel management programs and the introduction of new products and services to support their business.Engage with Advisors in person and by webinar on a pre-determined and as needed basis. Run regular in-depth IC business reviews to drive growth, profitabilityConsistently apply critical thinking toward Advisor solutions that benefit both the Advisor and GTC financial initiativesRequirements Present at Colletts Hendon twice a week and GTC London office once a week (3 days office, 2 days remote) 4+ years of travel industry account management and / or operational experience (both preferred), experience working as, with, or alongside independent travel advisors is a plusExtensive
experience/knowledge
in leisure and tour operation Experience in customer complaints handling Growth minded and passionate about serving and supporting advisors Skilled communicator with great interpersonal skills, proven ability to build and manage relationships Prior live and virtual training experience is a plus Demonstrated experience with analytical support using various reports and informationStrong verbal, written and presentation skillsProven problem solver with ability to deescalate conflict and assess potential risk Working knowledge of the GDS and travel tools – Sabre, Galileo, Travel Tek, Atriis a plus Experience with utilizing Salesforce (CRM) and PowerBi Attention to detail and highly organized Clear understanding of the various industry fee structures, travel technologies and trendsProficient use of all Microsoft Office Products with an emphasis on Word, Excel, Teams and Power Point, as well as the ability to learn new technologies.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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