Admissions Coordinator

Working hours: 40 hours per week with some weekend and evening work from time to timeType of contract: 6 Month (with intention to become permanent)Who we are: Oxford InternationalOxford International Education Group is a private education company committed to creating life-enhancing experiences for students worldwide. Since 1991, we have grown into a global force in international education, helping more than 50,000 students every year further their learning.We offer academic English courses at schools in the UK and North America and routes to Higher Education through partnerships with universities across the UK, Europe, and the United States. Today, more than 40 UK institutions use our technology suite. In recent years we have spearheaded digital innovation and growth through our Digital Institute, which delivers online and hybrid academic and vocational courses taught by accredited and experienced teachers.Our educational portfolio is diverse and is centred around providing opportunity for international students to build academic qualifications, skills, and intercultural experiences. We deliver our products digitally, in face-to-face locations across the world, or even in hybrid mode. Our portfolio ranges from simple tests of English Language capability, through to shorter industry specific courses, right through to year-long International Foundation Courses preparing students for progression to full a degree course at prestigious universities across the English speaking world.We are quality focused, with a strong desire to lead in our market sectors. We are dedicated, enthusiastic and like-minded, with a genuine interest in what we do. Our values are at the heart of our business and have been since we started 29 years ago – they are the secret of our success. As such, care, passion, creativity and integrity are qualities we look for in our staff and are as important as the knowledge, experience and expertise you bring.Job purposeResponsible for leading the admissions area for designated regions. This will involve assessing applications and documents, applying entry criteria from a variety of markets, working closely with counterparts and colleagues based overseas and, in the UK, liaising with faculty’s and schools where required and contacting applicants and third parties to progress applications to ensure the swift issuance of an offer letter and other related admissions documents in line with Service Level Agreements (SLA’s), progressing students through to enrolment.You will have comprehensive knowledge of regional qualifications in addition you will have a detailed understanding of our application pipelines, the number of applications on each status, and ensuring applications are proactively processed from a pending status to a final decision. The post holder will be first point of contact for recruitment staff for queries and you will proactively help drive students through their admissions stages.Main duties and responsibilitiesResponsible for first contact resolution, ensuring queries that arise within the regions are handled fully first time – preventing the need for future contact to be made on the same issue.Responsible for the timely and effective management of applications through to offer, meeting conditions and CAS stageAssisting in ensuring compliance with University admissions entry policies and procedures and UKVI regulations.Work to the professional standards, boundaries, guidelines and general responsibilities articulated in the UKCISA/AISA Code of Ethics for those advising international students, as well as under the OISC guidelines and any OIEG or University policies and procedures.Engage effectively with applicants, recruitment agents or other nominated third parties by telephone, email, face to face or other methods of interaction so that they understand clearly what is required to progress their application through to offer and other necessary admission related documents.Communicate with the relevant Admissions Tutors/Managers of
Faculties/Schools/Campuses
to secure a timely decision in respect of non-standard applications in line with agreed SLA’s.Support in the leadership of overseas Admissions Officers to ensure all applications are processed within SLA, processed accurately and all information is recorded on the necessary system accurately and is up-to-date at all times.Responsible for training overseas Admissions Officers when amendments to entry criteria for regional area are amended and changed, ensuring that all applications are retrospectively assessed and re-evaluated accordingly.Have a solid understanding of how many applications from the (prescribed) region and number of applications associated to each status at any given time, being accountable for progressing applications from a pending state to a final decision.Be able to report on the number of applications within each status, the amount of time an application has taken to process along with other key metrics to colleagues in the prescribed regional team, the Senior Leadership Team and present these in regular meetings.To proactively look for improvements or efficiencies in systems and procedures to constantly drive an increase in productivity thus improving customer service and recruitment performance.To keep up to date with regional qualification changes, sector development changes, legislation changes e.g. CMA, UKVI, GDPR and other necessary regulations to ensure compliance at all times.Assist with any other such duties within the scope and spirit of the job title.Planning & OrganisingPlan and manage own work load to ensure that SLA’s are achieved at all times. This will include the need to prioritise own workload on a daily basis, expediting and chasing urgent cases with colleagues across the business when necessary in pursuit of SLA’s. Support in the planning and development of the Regional Recruitment, Admissions and Conversion Strategy with other colleagues from within the prescribed region.Relationships & CommunicationTo build strong internal working relationships and establish regular lines of communication with Admissions Officers based overseas, Regional Managers & International Officers, International Student Advisors, Admissions Tutors in faculty’s and campuses, Business Development Officers, International Conversion Officers as well as with the Head of International Conversion and Head of International Admissions.Regular communication with applicants, agents and other nominated third parties in order to support in making a decision on a student’s application, related admission documents and the release of a CAS (Confirmation of Acceptance of Studies).This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities. It may be subject to periodic revision to meet business requirements.Person specificationLegal requirementsEligibility to live and work in the UKSatisfactory Enhanced DBS DisclosureEducation / QualificationsEducated to Degree level or equivalentA second languageKnowledge & ExperienceExperience of working in a process driven environmentExperience of working in a customer focused environmentDelivery of customer service excellenceDetailed knowledge of managing a complex customer journeyExperience in reporting against metrics and presenting to peersKnowledge of CRM and Admissions systemsExperience of working within an admissions functionExperience of working with colleagues across multiple locationsSkills & AbilitiesAbility to work well under pressure in a fast-paced target driven, service focused environmentIT literate with good numeracy skills and attention to detail.Ability to work within clear process guidelines but have the ability to make sound decisions where there is no set process.An appreciation of other cultures; the global reach of OIEG and its international agenda.Appropriate international and cultural awareness skills and sensitivity.Personal attributesA strong communicator, comfortable with stakeholders at all levels.Be able to solve problems and make decisions.Results orientated, ambitious and highly self-motivated.Be able to provide and receive constructive criticism to and from peers.Able to empathise with colleagues, customers and other stakeholdersOther requirementsA flexible approach to working hours and location, including a willingness to travel, locally, nationally or overseas, as required.How to applyApplications should be made by sending a full and up to date CV with a 1-page supporting statement to Marc Ryan at
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by 4th April.For more information on Oxford InternationalPlease visit our corporate site:
Or, you can also visit our divisional websites:
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Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service, as this job involves working with children. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974.Oxford International is an equal-opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .Job OverviewID:1086941Date Posted:Posted 1 day agoExpiration Date:04/05/2024Location:LondonCompetitiveSend me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .ShareComplete the form below to send this job to a friend.Job LocationComplete the form below to report this job.
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