Administrator

Administrator

Kent

Up to �24,000 + 1 Day WFH

Role Purpose

The contract administrator is responsible for providing administrative support and services in order to ensure effective and efficient administrative operations and support of the contract manager. Providing contract managers with information and support at all stages of works.
Reviewing and analysing various reports and working with the contract manager to ensure
continuous improvement within the contracts.
Role Description
The responsibilities that the role carries include but are not limited to the below;

• To work with the manager in identifying issues ensuring solutions and improvements are captured and driven forward within improvement plans.


• KPI reporting + Monthly contract report - support contract manager.


• Produce client reports as required.


• Able to problem solve and deal with issues and complaints through to satisfactory resolution.


• Provide residents with information and support at all stages of service, repairs or install works.


• Liaise with clients, residents and engineers in a professional and supportive manner


• Maintain administration processes and procedures in line with company processes and regulations


• Liaise daily with clients and contract managers, where required, to ensure individual needs and requests are dealt with in timely and effective manner.


• Ensure all company processes and procedures, policies and codes of conduct are complied with.


• Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct.


• Manage contract specific KPI demands


• Any other duties as may reasonably be requested by the contract manager.

Knowledge And Skills

• Good standard of English. (written & verbal)


• Good standard of Mathematics.


• Good letter writing skills.


• Good understanding of word and excel.


• Self motivated and willingness to work on own initiative.


• Knowledge of IT Systems and experience of working with computerized systems

Competencies

• Communication skills including team working and customer focus.


• Organizational skills including problem solving and lateral thinking.


• Negotiation skills including decision making and logical thinking.