Administrator (Advanced Learner Loans)

Pathway Group aspires to be an organisation that Changes Lives Through Skills and Work with the aim of making a meaningful and impact difference to clients and learners. We do this by nurturing and maintaining excellent and effective relationships with funding bodies, employers, learners, and other relevant stakeholders.

 

Pathway Group is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share and demonstrate this commitment.

ROLE OVERVIEW

You will be in charge of giving the Delivery Team complete administrative support in your capacity as an administrator. Understanding priorities and the necessity of meeting deadlines are requirements of the work. To deliver a high level of customer service and keep our standing as a top training provider, we must communicate politely and promptly with partners, co-workers, and students.

Your responsibilities as an administrator will also include routinely managing administrative systems, which includes setting up for meetings, classes, and events. This is a crucial administrative activity for the organization's operations, and Pathway's capacity to complete time-sensitive administrative activities has a direct bearing on its capacity to fulfil its commercial and publicly financed contracts. Regarding all new and ongoing contracts, including apprenticeships, traineeships, employability, and other financed provisions, you will be adhering to Pathway's standards and procedures.

WHAT WE ARE LOOKING FOR

• Have an attention to detail, ensuring compliance expectations are always met to an excellent standard.


• To ensure all compliance processes are followed and deliver funding rule training, guiding both internal and external stakeholders


• To regularly conduct compliance checks and customer experience feedback surveys as and when required.


• To effectively manage relevant personal workload and ensure information is up to date and comprehensive


• Ensure final work is of the highest quality and always operating at a high-quality standard


• To ensure full awareness and implementation of safeguarding, equality & diversity, and GDPR always


• To ensure all company policies, procedures, and funding rules are fully adhered to


• To ensure all compliance processes are followed, guiding both internal and external stakeholders.

YOUR KEY RESPONSIBILTIES

Excellent written and verbal communication skills, including presentation skills, is able to communicate highly complex information that may be difficult to understand to internal and external stakeholders and make presentations to internal and external groups on a regular basis

• Excellent interpersonal skills and the ability to communicate concerns, and complex/contentious issues in a diplomatic manner that does not offend or escalate


• Proven ability to analyze complex problems and to develop and successfully implement practical and workable solutions to address them


• Ability to deal with changing priorities, work under pressure, work to tight deadlines and be flexible


• Ability to work collaboratively with staff at all levels across the Company and with external stakeholders and committed to teamwork


• Good standard of numeracy


• Experience in working with Microsoft Word, PowerPoint, Excel and Outlook

PERSON SPECIFICTION

Previous experience working within the Skills Sector and in an administration role

Experience in collating information for reporting and inspection purposes

Thorough knowledge of Skills Sector contracts such as Apprenticeships, Employability, Traineeships,

Good organisation skills, ability to multi-task, prioritise effectively and work to tight deadlines

Experience in working with Microsoft Word, PowerPoint, Excel and Outlook

Ability to work collaboratively with staff at all levels across the Company

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

The successful candidate will have to meet the requirements of the person specification and will be subject to pre-employment checks including an enhanced DBS check and satisfactory references.