Administrator – Customer Delivery Hub

Hours of Work
Monday - Friday 14:00-22:00 for 2 weeks and Tuesday - Saturday for 2 weeks Saturday working 10:00-18:00 Tuesday - Saturday 14:00-22:00
ShareShare job or send it to yourself for laterWe want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.Our PurposeWorking in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.At a glance Role Title: Administration CDH Position: This position is a permanent roleHours of Work: Full Time, 37.5 Hours per week on a 4-week rota basis: Working Monday - Friday 14:00-22:00 for 2 weeks and Tuesday - Saturday for 2 weeks Saturday working 10:00-18:00 Tuesday - Saturday 14:00-22:00.There is no Sunday or Bank Holiday work required for this position.Please note: The PM shifts for this position will attract a shift premium of 22.5% Monthly with an additional potential earning of up to £#####.56, Annually. Salary: The starting rate for this position is £23,000, AnnualLocation: Based at our Hill Barton Customer Delivery Hub, in ExeterAbout the roleAs our Administrator, you will work closely with a collaborative team of five to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for our internal and external stakeholders. You will resolve Stakeholder queries efficiently and effectively by utilising our CDH systems and communication channels. Your key responsibilities when supporting our Customer Delivery hub will be:Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.Monitoring stock levels of sundry items.Coordinating orders and allocating Business dress to current and new Partners on site.Understanding and adhering to the General Data Protection Regulation (GDPR).Promoting and adhering to all Legal, Health & Safety and Site Operating procedures.Assisting the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note-taking for formal meetings or inputting distribution third party’s hours into our HR system.Why join our Customer Delivery Hub as an Administrator? By supporting your site’s administrative operation to run smoothly and in line with our policy and procedures, you will deliver the best service to our customers. You will gain comprehensive stakeholder skills management through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will get the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance.
You can influence and improve your CDH administrative operation to ensure Customer Delivery Partners
are achieving
their deliveries on time and
upholding
the best customer service. Essential skills you’ll needGreat interpersonal communication skillsEffective organisation and planning skillsExperience of working in an administrative role Experience in data processing and inputtingPlease see the full details and the key accountabilities about the role in the Job Outline attached below. For current Partners only - Please view the job outline here using your internal Partnership email address: Benefits of the Partnership and the Role Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).Established work-life balance, including a focus on well-being and flexible working and our equal parenthood leave PolicyDefined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or notYou’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore themThe application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. For internal use only:#LI-JLPGR #LI-JLPJL #LI-HEADOFFICEAt the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - into the Candidate Communication Centre to check your application statusReceive details of jobs matching your criteria as soon as they are posted.
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