Administrative Receptionis

These are the values that we live by at
Berkshire Healthcare:
Caring
for and about you is our top priority
Committed
to providing good quality, safe services
working
Together
with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Please find attached the behaviour framework that underpins these values for this job role.
Job overview
BHFT is looking for a combined Receptionist /Administrator to work in our Specialist services team based at 25 Erleigh Road. Administrative tasks will be done in Mon-Wed, reception role will be Thu-Fri as the reception role is part of a job share .
The post holder will provide a warm and friendly welcome to our clients and professionals and will signpost to the relevant services within 25 Erleigh Road.
The successful candidate will work within our busy reception/administrative team and will provide administrative support to ensure the smooth running of the clinic.
Main duties of the job
Reception Duties
Welcome all visitors to the site and announce them to the relevant services.
Take all external and internal calls.
Maintain good relationships with clients, staff and other agencies.
Organise and maintain room bookings, maximising the utilisation of space.
Organise all outgoing mail, ensuring that it is franked and bagged ready for posting and to sort and distribute incoming mail.
Report any faults with equipment, systems and/or maintenance issues to the appropriate service/agency.
Assist in the efficient and accurate recording of data in all electronic systems.
Create access packs for new staff members.
To cover reception as and when required eg lunch cover, sickness or leave cover.
Admin tasks
processing referrals
opting clients into the service
sending out letters as requested by lead administrator
contacting clients and GPs as directed by lead administrator
recording all interactions using BHFT IT systems
any other administrative tasks as directed by lead administrator
To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
Flexible working options to support work-life balance.
27 days' annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
'Cycle to Work' and car leasing scheme
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities and armed forces community to support equality
Generous maternity, paternity, adoption and special leave.
Free parking across Trust sites
Detailed job description and main responsibilities
The "must haves" for this role:
Must be reliable and dependable
Must have good time management skills and be able to prioritise
Previous experience of working in a similar setting desirable but not essential
Ability to work flexibly as part of a team
Good communication skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips - see the help with your application document attached once you click apply.
If you're someone who shares our passion for excellence and care, join us and let's be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Zetat To on 0118 904 7623 or email: ##### who'll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person specification
Education/Qualifications/Training
Essential criteria
Evidence of good standard of education, having GCSE-O level or equivalent in English Language and Maths
Desirable criteria
Proficient in the use of all MS applications
Previous Experience
Essential criteria
Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
Desirable criteria
Admin / reception experience NHS or other • Health Care profession experience
Knowledge, Skills & Abilities
Essential criteria
Telephone communication skills
Desirable criteria
Advanced keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook and Excel
Basic Database entry skills
Additional Requirements
Essential criteria
Ability to maintain confidentiality
Ability to manage own workload
Ability to work flexibly as part of a team
Customer Care skills
Time Management and prioritisation skills
Shows initiative and can work proactively
Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently
Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.
Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.
Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.
Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.
Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.
NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Job Description and Person Specification (PDF, 616.3KB)
Values and Behaviour Summary (PDF, 453.8KB)
Working for Us (PDF, 1.2MB)
Please Read - Help with your application form (PDF, 280.8KB)
Working for us (PDF, 4.2MB)