Administrative Assistant

Location: Paradox London, N17
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Job Type: Part time - Monday / Tuesday / Friday
About Paradox London:
Paradox London is a leading name in the footwear industry, known for our exquisite bridal and occasion shoes. We pride ourselves on exceptional customer service, innovative designs, and a commitment to quality and comfort. Join our team and be part of a dynamic and creative work environment.
Role Overview:
We are seeking a proactive and organised Administrative Assistant to support our daily operations. The ideal candidate will possess strong communication skills, a customer-oriented approach, and the ability to handle various administrative tasks efficiently. This role involves significant interaction with customers, providing support via email and telephone, as well as processing orders and maintaining customer satisfaction.
Key Responsibilities:
• Serve as the first point of contact for customer inquiries via email and telephone, providing timely and accurate responses.
• Process customer orders with attention to detail and accuracy, ensuring a seamless purchasing experience.
• Manage and update customer records and order information within our database.
• Assist in resolving customer service issues, including processing returns and exchanges.
• Collaborate with the sales and logistics teams to ensure orders are fulfilled and dispatched on time.
• Handle administrative tasks such as filing, scheduling, and data entry.
• Contribute to the improvement of customer service procedures and practices.
• Support the team with additional tasks and projects as needed.
Skills & Qualifications:
• Proven experience as an administrative assistant, customer service representative, or similar role.
• Excellent communication and interpersonal skills, with the ability to interact with customers and team members professionally.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office applications and experience with CRM software.
• Attention to detail and problem-solving skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• A positive attitude and willingness to learn.
What We Offer:
• A competitive salary and benefits package.
• A vibrant and supportive work culture.
• Opportunities for professional development and growth.
Staff discount on our beautiful range of products.