Administration Support

Administration Support GBP28,000 - GBP30,000 PASwanley, Kent
Are you a Property Manager or a Lettings Administrator looking for a change?
Do you have Property Management / Inventory / Property Inspection experience? Our clients are leading the way in the latest property information and report management (inventory) technology. Servicing the Estate Agency Sector and Partner clients across the property sector they are a growing business, and as a direct result have a vacancy for an Administrative Support Team Leader.
A critical skill of this role is the ability to manage, nurture and support your team ensuring process and procedures are put in place to deliver the high level of service expected of the company, solve day to day problems, manage complaints and ensure excellent communication and overall support of the team.
Responsibilities
Support
Provide first line support for all Partners (franchises and direct clients) using the support system. Regularly review and update the companies FAQ s documentation Provide online training to product users.
Supporting the sales process and ongoing account management
New Client Onboarding
Assist with the configuration and training for new clients. Providing software demos to potential clients and following up to ensure satisfaction and explaining new features.
Product Development
Assist with the testing of new releases / features / updates. Quality Control Support Assist the complaint handling team in identifying and resolved reported issues.
Key Skills
Brilliant with people, passionate about customer support Clear and concise, excellent written and spoken English Excellent IT skills familiar with using IT systems with ease Extremely disciplined and timely. All jobs finished by the end of the day. Process driven. The ability to work autonomously and as part of an evolving team. Attention to detail. Experience of working in the property industry and/or a support team would be advantageous.
The role will be 9-5 Monday to Frida in Swanley.
There maybe the opportunity of 2 x day WFHSalary Circa GBP28-30,000 (DOE) PAContact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed)
Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
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