Administration Manager

Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be best in class for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield. We are now looking for an experienced Administrative Manager to support our admin teams in providing efficient and excellent services to our patients. A full job description will be sent to you on application.About the roleAs the Administration Manager, you will be responsible for ensuring a responsibility will be managing a team and ensuring the smooth operation of all administrative processes. Under the supervision of the Service Delivery Manager, the primary purpose of the role is to lead, develop and manage the following services, to ensure that we deliver excellent services and care for our patients. Duties will include: WorkflowCentral AdministrationMedical SecretariesCQC/GovernanceCleaners and Handyman Key Duties & Responsibilities Lead, support and manage key administrative services in the GroupLead, support and manage staff actively to ensure compliance with objectives and KPIs and deliver optimum performanceBe comfortable and confident in managing peopleProvide a performance environment in which our staff are challenged and can thrive.Ensure that all administrative services are delivered competently to high standards and within agreed timescalesEncourage and develop collaborative relationships with all staff across the group for the benefit of the patientProactively utilise management information to identify gaps in service delivery process and customer service.Meet defined service targets and deliver continuous improvements in patient satisfaction.Review and feedback results from patient survey and make recommendations for areas of improvementCreate and present reports to the Service Delivery Manager as requiredManage all services and staff allocated to the post holderEnsure the team is using efficient process and follow business protocols About the rewardsThe role of Administration Manager offers an excellent working environment, NHS Pension, and a supportive culture in which to work. The post is full time and based on site in one of our Practices in Sutton Coldfield.The starting salary for the role of Administration Manager is circa GBP30,000 to GBP40,000 per annum dependant on experience.About youFor the role of Administration Manager, you will be an excellent people manager, who has considerable experience in leading teams and getting the best out of them. You will be a confident decision maker with an aptitude to improve all of the services within your remit.Education, Training & Experience Required Educated to degree level or equivalentRelevant Management Qualification e.g. Diploma in Management Studies or equivalentSuccessfully managing diverse teams to deliver business objectivesWorking with teams to improve performance and outcomesInterpreting and using performance data to drive improvementsDelivering service improvements across multiple teamsMeeting targets and objectives Abilities and Competencies Capacity to plan and deliver against targetsExcellent written and verbal communication skillsAbility to evaluate and improve servicesAbility to work on own initiativeConfident decision makerComfortable working with diverse teamsExcellent People Management SkillsExcellent team player Please noteThe closing date for applications is 05 April 2024 and the expected date for face-to-face interviews is week commencing 22 April 2024.To apply for the role of Administration Manager, you must reside in and have eligibility to work in the UK. We look forward to hearing from you!
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