Administration Manager

Job Description
Administration Manager | Team Management | Full Time, 37.5 hours p/week | Permanent Contract | Norwich | Free Parking | Excellent Benefits
Spire Norwich Hospital are looking to bring on an Administration Manager to join their team on a full time, permanent basis. The purpose of this role is to be responsible for providing clear professional leadership of administration, ensuring efficient and robust processes exist to support the requirements of service users. Working closely with senior management team and Heads of Department to help deliver short- and long-term business achievement within the hospital contributing to the hospital's overall success.
Duties & Responsibilities:
Provide clear leadership in the operation and delivery of all administration functions which includes Reception Teams, Outpatient Bookings, Inpatient Bookings, NHS, Ward Reception, Medical Records, Radiology Administration, Outpatient Physiotherapy Administration, Medical Secretaries, ensuring they perform to the required commercial, corporate, and professional standards.
Preparing annual budgets for administration departments, regularly monitoring performance, and taking appropriate action to meet financial targets.
Positively influence change and support the implementation of new projects and associated processes.
Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours.
To be ultimately responsible for the personnel management of the administration teams, including recruitment, training, sickness recording, annual leave, health and safety and performance management including compliance with DES assessments and manual handling requirements.
Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
Establishing and maintaining a comprehensive whole organisational approach to improving customer service, including setting standards, benchmarking, and agreeing action plans with Team Leaders.
Constantly review performance of the administration services based on feedback received from customers, including consultants, and developing action plans for ongoing continuous improvement.
Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events.
Sharing best practice with other hospitals creating and supporting network opportunities as identified.
Provide and receive patient information, ensuring that all patient information is provided, received, and recorded in accordance with the Data Protection Act and Spire policies.
Responsible for the safe management of waste in accordance with the Spire Waste Management Policy.
Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
What we are looking for:
Track record of successful people and process management, ideally in a multi-functional environment
Previous experience working in the healthcare industry or a similar customer orientated organisation.
Excellent interpersonal, communication and presentation skills, including listening and facilitation skills.
Ability to build relationships with all customer groups.
Highly literate and numerate with strong analytical ability.
Commercially astute with a passion for customer service
Ability to influence diverse sets of audiences.
IT literate and a competent user of the MS Office suite of productsResults driven, high levels of determination and initiative.
Proactive and able to self-motivate.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of application
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.
About the Team
Spire Norwich Hospital is part of the UK's most respected private hospital groups who strive to make a positive difference to patients' lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.