Administration Manager

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Administration Manager
Consultant
Middlesbrough
Hybrid
Full Time
Permanent
XPS Pensions Group is a multi-award winning and leading independent pensions consulting and administration business. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration Business business continues to grow and we are now looking for an Administration Manager to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a pensions administration management role where they have gained a thorough knowledge of public sector pension schemes, pensions legislation framework and experience in management.
XPS is the only UK pensions specialist listed on the London Stock Exchange Main Market and we have the scale and flexibility to think and act differently. We are a multi-award-winning Pensions Consultancy with over 1 million member pension schemes administered and 1800 staff in locations across the UK. We advise on all things workplace pensions related. We help trustees and employers run pension schemes for the benefit of both current and former employees and we support scheme members in a way that is relevant, innovative and easily digestible.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.
The Team
Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.
Learn more here: ]
The Role
As a Administration Manager with XPS you will...
Lead the provision of pensions administration services for the assigned XPS Administration client portfolio.
Oversee day to day management of client relationships with trustees and corporate clients, and participate in trustee and client meetings where applicable.
Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
Oversee the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, scheme returns, and trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.
Disseminate information to team members on service delivery objectives and targets for assigned client portfolio.
Assume responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs).
Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
Your profile
Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, scheme renewal and pension increases.
Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.
Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.
Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.
IT proficient, in Microsoft Word, Excel, Outlook & PowerPoint.
Maths and English GCSE grade 6/B or equivalent.
Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities.
What we offer:
Find out more about Life at XPS
Find out more about Our People Approach
We offer an attractive reward package, including:
Competitive salary
Participation in a Discretionary Bonus Scheme
25 days holiday
A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year
A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
XPS is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to support with your application. This may be extra time for assessments, pre-interview site visits, interview structure, or asking us about building accessibility. Whatever it may be, please get in touch with us to discuss how we can support you with your application.
If you do not feel ready to apply or still have questions, please email us by clicking here
The successful candidate will need to demonstrate the following requirements:
Right to Work confirmation
DBS Disclosure check
Employment or educational references covering five years
Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list when specifically instructed to do so.
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