Administration Manager (Band 5) - Newcastle and Gateshead CBU Community Admin Services - Cumbri[...]

Main area
Newcastle and Gateshead CBU Community Admin Services
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
263-CL23-255-WB-C
Employer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Employer type
NHS
Site
St Nicholas Hospital
Town
Newcastle upon Tyne
Salary
£28,407 - £34,581 per annum
Salary period
Yearly
Closing
22/04/2024 23:59
Administration ManagerBand 5Hello!We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.Opportunities for youSpanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.Cultural diversity staff networkDisabled staff networkLGBT+ staff networkWe also have a number of staff support groups which are open to any staff to attend. These Include:Armed Forces and Veterans Staff AssociationMind, Health and Wellbeing CommunityMenopause toolkit and cafes and staff carer support groupWe offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.Always improvingCNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?Job overviewApplications are invited for an Administration Manager to work across Newcastle and Gateshead Community Administration Services. The post-holder will be one of two Administration Managers covering this patch. Office base is at St. Nicholas Hospital, Gosforth, however successful candidate must be willing to travel to different sites within the TrustThe successful candidate will be operationally responsible for the management of administrative staff, ensuring the delivery of key performance objectives. The role will report directly to the Clinical Business Unit as part of the management team, providing day to day operational support to Associate Directors, Clinical/Service Leads, Managers and Administration staff, communicating with staff at all levels and representing the administrative service at senior management meetings on a regular basis. Werequire the post holder to not only gain an understanding of each service’s needs, targets and service user group, but also how administrative staff can support clinical teams to provide service users with the outstanding care they deserve.Candidates must currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.The successful applicant will be supported by the management team in relation to this role and specific areas of their responsibility.Main duties of the jobThis is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.The successful candidate will work collaboratively with the collective management team to design, manage and monitor the development of the admin service/function, ensuring transactional processes are modernised to continuously improve quality, productivity and efficiency of clinical services. The administration services within Newcastle and Gateshead Community Clinical Business Unit are wide and varied and we are looking for someone who has proven management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, the utilisation of negotiation and communication skills, demonstration of empathy, understanding and compassion, and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them. Candidates must have experience of managing a team, dealing with sickness absence and sickness meetings, co-ordinating annual leave, minuting meetings, staff supervisions and appraisals.Working for our organisationWe aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.Detailed job description and main responsibilitiesPlease find attached job description for full details.We welcome your application.Person specificationEducation and QualificationDegree Level qualification, Management Certificate or equivalent management experience.Good computer skills and a working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint and Patient Information SystemsKnowledge of RiO Patient Information SystemKnowledge and ExperienceProven experience in administration and secretarial management. Must have experience managing staff and dealing with the publicAbility to analyse complex problems and to develop practical and workable solutions to address these.Knowledge of issues of working with confidential information and understanding the need for confidentialityExperience of working within a multi-disciplinary teamImplementing and Supporting Admin ProcessesExperience of dealing with complaintsKnowledge of a wider range of NHS issues including national targets and finance issuesSkillsExcellent communication, organisational, people management, time management, negotiation, analytical skills, decision making, problem solving and report writing skills.Able to exercise independent judgement and initiative and take responsibility for actionsAbility to demonstrate negotiating and influencing skills.Role/Team specific requirementsEvidence that they are able to behave ethically and actively build relationships with others that enhances people’s capability to do their jobsTakes personal responsibility for making things happen by taking control of situations and events where appropriate and which are within the remit of the postDemonstrates integrity and fairness in decision makingEnthusiastic and proactively embraces change to improve service deliveryPlease ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name
Rebecca Tait
Job title
Associate Director
Email address
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Additional information
For queries about the role, or an informal chat, please contactLinda Colligan: Work mobile07966386883
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