Adjusting Executive - Subsidence

The Role: Subsidence Claim/Adjusting Executive
Type: Permanent, Remote (work from home)

We have an exciting opportunity for a Adjusting Executive to join an award winning subsidence team. This position will be based from home.

Acting as a focal point for clients and their customers you will be responsible for managing a portfolio of domestic and commercial claims up to an agreed value.

Your role will include, but not exclusively, the following activities:

First point of contact for customers and client
Supporting and resolving any queries from customers and clients
Progression of claim towards conclusion with authority for all technical decisions on the claim.
Production of client specific reports and documentation for the customer
Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced
Responsible for reserve accuracy of the claim
Liaison with suppliers to ensure progress and delivery of services provided by our suppliers

Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion.

You will be reporting to an Operations Manager. Whilst this is a home working role there may be a need to occasionally travel to attend meetings.

You will have:

Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment
Experience in handling subsidence claims
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of a computer-based handling system
Ability to deal with demanding customers in a sympathetic but firm manner over the phone
Ability to cope with a fast-changing working environment
A desire to embrace innovative working practices
Enthusiastic, professional and positive attitude

Whatwillyougetforthisrole?

Competitive salary depending on skills, experience and qualifications
25 days annual leave allowance
Healthcare scheme
A self invested personal pension scheme
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group income protection
Voluntary benefits dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

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