Accounts Receivable Manager Finance · Dynamic Planner HQ · Hybrid Remote

Role Purpose:To manage the end-to-end Order to Cash (O2C) function. Drive constant
improvement in Accounts Receivable processes by drawing on experience gained
in other businesses.Key
responsibilitiesSole ownership of the Accounts Receivable
function including the following:
Raise and distribute all sales invoices via SalesForce and Xero
including:
New orders o Renewals o Additional users
Ensure customer direct debit requests are setup accurately in PaySuite
and collected successfully
Post and allocate customer receipts in Xero
Maintain a clean and tidy sales ledger at all times
Follow up and resolve any bounced direct debit requests alongside our
Customer Success and Legal teams
Follow up on delinquent customer debts, ensuring aged balances remain
within agreed parameters
Forecast 13-week cash inflows from customers based on insights gained
from customer interactions
Prepare and present regular
reports on accounts receivable ageing, cash collections & any issues
Generate and distribute customer statements
Field customer queries via phone and email, providing a high level of
customer service
Build and maintain strong relationships with customers to facilitate
timely payments and resolve billing disputes and discrepancies
Create new customer accounts and maintain the integrity of our
customer master data
Management of the shared accounts inbox ensuring we meet our 48 hour
response time SLA
Maintain deferred income balances by customer and invoice
Process improvements:
Significant input into the integration of SalesForce with Xero to
automate billing activity as far as possible.
Assist with the implementation of ScaleXP to handle our deferred
income balances
Design and implement a customer onboarding / change process including
credit checks and negotiation of payment terms Continuously striving for incremental improvements in existing
processes to be best in class Key
Stakeholders:FinanceCompetencies (knowledge/skills/experience) A minimum of 6 years Accounts Receivable experience showing career
progression to a senior level in that time
Able to demonstrate the ability to identify and make meaningful
changes to O2C processes and roll these out across a busines A focus on providing great customer service and communication to
internal & external stakeholders A desire to take ownership of tasks and see them through to
completion • Ability to prioritise your workload and be organised A deadline driven mentality Systems Experience (desired but not
essential):
Xero
SalesForce Excel
#J-18808-Ljbffr