Account Manager

Global Services Ltd. supply a huge range Engineering, Deck, Interior and Galley equipment to the superyacht, cruise and commercial shipping industries worldwide. We have been described as a bespoke eBay service for the maritime world.

With over 25 years experience and hubs in Exeter and Rotterdam, our expert team has an enviable track record of building trusting, long-standing relationships and exceeding the expectations of our clients - from superyacht owners, engineers and crew to procurement teams , wherever they are in the world. Our teams are passionate about all-things maritime and that reflects in everything we do.

To support our growth strategy, we are on the immediate look-out for a dynamic, key Account Manager who can take personal accountability for managing all aspects of Global Services business relationship with our customers.

Purpose of the role
Manage a portfolio of Global's worldwide customers; helping them source goods across all departments.
Work with our buying team and our international supply chain to ensure orders arrive on time and are shipped within deadlines.
Building lasting relationships with clients via telephone, email and face to face.
To develop your existing portfolio, on-boarding new departments and maximising their spend.
To proactively reach out to inactive customers and onboard new business.

Key Responsibilities
Process all customer enquiries, quotes and orders ensuring customer needs are correctly interpreted, identifying the right products to sell.
Process purchase orders on suppliers, ensuring best pricing, delivery and terms.
Monitor deliveries from suppliers and advise customers on a regular basis of the delivery progress with their orders.
Work closely with our Buyers and Logistics teams in the UK and Netherlands, ensuring work is delegated effectively with clear deliverables and communication between colleagues.
Proactive follow up of all quotes to maximise conversion to orders.
Proactive outbound targeting of new and/or dormant customers to re-engage with them and grow the business.
Identify new areas of business and target accordingly (i.e. offer services to other departments on-board).
Co-operate across teams, from sales to warehouse and accounts, to ensure the best end-to-end service is offered to customers throughout their journey with us.
Learn and develop new skills and attend training specified by the company.
Keep up to date on proposed legislation and its impact on our customers and suppliers.
Attend trade shows, visit customers and shipyards in the UK and internationally when required.

Personal Specification:
Sales and/or Account Management experience.
High capability for building rapport and developing strong customer relationships.
Excellent all-round communication skills.
Great time management and ability to manage multiple tasks and prioritise workload.
Attention to detail.
Intuitive to customer needs.
Negotiation skills.
Passion for excellent customer service and to develop and build client relationships.
IT literate with experience of Outlook, Word and Excel and the ability to learn new systems.
Thirst for knowledge of market trends/intel.
Knowledge of, or desire to get to know the maritime industry.

Advocating Global Services Core Values
Continuously demonstrate behaviours aligned with Global Service core values.

Wage, Working Hours & Benefits
Salary up to c.£27k plus monthly commission and incentives.
Mon- Fri, 8:00-17:00 with 1 hour for lunch and morning and afternoon break.
Based at our friendly office in Exeter.
25 days' holiday, plus Bank Holidays and your birthday off. Option to buy and sell an extra 5 days of holiday each year.
Great working environment.
Referral bonus scheme for friends.
Mental and physical health and wellbeing benefit programme.
Personal and professional development programme.
Social team coordinating regular events.

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