Account Manager

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Overview
Permanent, full-time, hybrid (3 days per week in an office) #LI-Hybrid #LI-MH1
This is a fantastic opportunity for a smart and passionate individual with a proven sales record. Experience in CFDs and FX is essential. You will be the junior member of a growing team and have the opportunity to further your career in to a unique environment working in the Fintech space. You'll enjoy operating in a fast paced, highly efficient agile environment alongside a team of autonomous individuals that have strongly aligned beliefs and laser focused goals.
Responsibilities
Key Responsibilities
Being part of a team based in London dedicated to handling all aspects of the customer onboarding experience
Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Handle incoming sales inquiries and client issues via phone, email and live, interactive chats
No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns and the vast majority of the day will be spent speaking to clients over the phone, in a fast-paced workplace environment
Provide support for existing customers with all aspects of the trading experience- funding their account, education etc
Encourage and support referrals from existing clients
What's in it for you:
Be part of a highly motivated team building the brand in the UK
Gain experience in a high performing culture with opportunities to grow your career in a global company
Competitive package offered for the right individuals (base plus commission)
Social calendar and events organized regularly
Qualifications
Skills, Knowledge & Experience Required
Passionate about sales and delivering the highest possible service to customers
Creative problem solver, professional, honest and a good team player
Can learn complex products quickly
Have computer literacy in Microsoft Word, Excel, and Outlook
Proactive, KPI-driven representative, able to manage your own client base but driven to source new relationships on own accord
In-depth understanding of the underlying fundamentals of financial markets and FX/CFD trading in particular
Self-motivated that likes working to targets
Excellent communication skills, strong attention to detail and a "service" mindset to support our customers in the demanding, real-time environment of active trading
Experience with CRM (Salesforce or comparative platform) tools
Commitment to continuous improvement
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