Account Manager

OUR MISSIONWe are on a mission to “Drive tech-enabled change for developers to shape the communities of the future”.We are
supercharging the whole development process by building technology for every stage of a property developer's journey towards unlocking land. 90% of the 200 top global cities have a housing crisis and it’s too difficult for property developers to build the places we need. To keep up with demand, the property industry needs to keep evolving. LandTech is part of that evolution. Established in 2014 with two Co-Founders passionate about solving a complex problem, our product offering is the industry standard for site sourcing and assessment, and we are now a multi-million-pound business carving a path to international success!ABOUT USA
multi award winning, value driven company, offering a unique challenge as part of a High Performance Organisational culture that will push you out of your comfort zone, yet offer the support, guidance and empowerment to help you both grow and thrive on this rewarding journey.Offering a Hybrid working environment and flexible working arrangements, we holistically support both your personal and professional development. We provide quarterly performance reviews, strategic training and transparent career pathways; all the way through to offering personal development funds, cross departmental socials, and exciting and informative learning workshops.
THE DEPARTMENTAs a company we want customers to achieve maximum value, grow their accounts and become long term partners so the Customer Growth Team makes sure that happens!We are responsible for truly understanding our customers and what they need. We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail. This leads to growth in accounts, high retention rates...and the overall success of the business!Our customers' success is our success...THE ROLEReporting to the Head of Account Management, the Account Manager will take responsibility for a portfolio of customers leading on all commercial aspects and working with our Customer Success Managers to deliver against the customers agreed outcomes. You will be expected to work with your clients to ensure a successful renewal and effectively identify growth opportunities, whilst working with external partners and internal stakeholders to remove barriers and find solutions for clients.KEY ACCOUNTABILITIESThe success of this role will be based on a proficiency in the following areas: Consistently delivering to target Net Revenue Retention, Logo Retention and Growth of Accounts including Closed new revenue and Pipeline generated. Managing all commercial aspects of existing customer relationships, including independent renewal negotiations, identifying and mitigating risk in your portfolio and self-sourcing growth opportunities
Working alongside our customer success team to deliver best in class customer experience, grow accounts and mitigate risk. Matching new product-line upsell opportunities to your customer base and managing meaningful outreach to secure new revenue streams
Create, execute and maintain account plans to ensure key customers in your portfolio receive a more strategic approach Multithreading existing and new stakeholders to understand ROI and success measures across your customer base Forecasting and delivering against core metrics to ensure results for yourself and the business Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc). KEY METRICS Net Revenue Retention per month Logo Retention per month Expansion (£)
Highly competitive, detail-oriented, relentlessly resourceful and results focused. Excellent verbal and written communication skills Excellent organisational skills including prioritising, scheduling, time management, & proficiency in CRM systems Team-oriented but has the ability to work independently Agile individual with the ability to work autonomously in a demanding environment Keen negotiator Proven track record collaborating/earning trust with challenging internal and external partners ESSENTIAL EXPERIENCE Proficiency using CRM systems, Salesforce and Excel/Google Sheets
Minimum of 2 years experience within SaaS organisations
Minimum 1-2 years experience of account management, demonstrating experience of negotiating annual renewals, mitigating risk, as well as a proven track record of upselling existing accounts, through ‘land and expand’ approach OUR VALUES
WE BUILD WITH ACCOUNTABILITY - Integrity in action. Decisive ownership. Exceptional outcomes.
WE BUILD WITH COHESION - Voyage together. Effective collaboration. Trusted partnerships.
WE BUILD WITH COURAGE - Unwavering valour. Pioneering progress. Lifelong learning
Equity Options Hybrid Working Flexible Working Hours 25 days Paid Holiday (plus bank holidays) Flexible Bank Holidays Unlimited Unpaid Holidays
Enhanced Parental Leave Fertility and Family Planning Leave Volunteer Charity Day £500 Personal Growth fund Financial Planning Support Strategic Training fund £200 Remote Working fund Private Health and Dental Insurance Life Insurance of 4 x annual salary Reward and Recognition Program Increased Pension contributions after 2 years of service Dog-friendly office Shaped by our Values of ‘We Build with Accountability, Cohesion and Courage’, we expect all members to uphold integrity-centric, result-focused, and harmonious conduct in how they think, operate and behave.
This is irrespective of their walk of life or personal characteristics or preferences.We take a firm stance that all decisions relating to employment decisions, performance and recognition are not qualified or impacted by any demographic agendas, and unequivocally on the meritocracy of competency and character of the individual.
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