Account Manager

Job Description
Customer Success Associate - EMEA - Energy Experience Essential
Location: Oxford, United Kingdom
Hybrid Working Model
Competitive Market Rate + Bonus
Our client boasts a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, they provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
We are currently looking for an entrepreneurial Customer Success Associate to represent the Customer Success team within the EMEA region and play an active role in developing the regional hub. The successful candidate will combine innovative decision-making ability with excellent communication and process management skills, together with a good understanding of power markets and the energy transition.
Key Responsibilities
Work closely with Customer Success leadership to manage and optimise resources across a range of activities relevant to software accounts in the EMEA region.
Develop and implement strategies to proactively support and engage with software accounts, as you seek to maximise user value and satisfaction throughout the customer journey, from onboarding, through request resolution and renewal/upsell cycles
Interface between the client and product, developing deep product expertise as you become the ‘go-to’ person for software-related enquiries
Build relationships with key superusers in order to develop a deep understanding of business use cases
Collaborate cross-functionally across a global team in order to support and drive value for software accounts in the region, taking measures to anticipate and solve incidents before escalation, and reporting regularly to key internal stakeholders
What we are looking for
Required attributes:
Experience at a major consulting or tech firm, energy company, financial services company, or other knowledge-driven firm or institution
Entrepreneurial drive, creative problem-solving approach, and dedication to enabling clients to achieve value in a B2B environment
Strong process management skills, with the ability to collaborate cross-functionally in order to drive new complex initiatives, and experience in leading and delivering time-critical projects
Excellent communication skills, able to communicate and collaborate with both technically and non-technically minded parties, across different seniority levels
Stakeholder management experience with the ability to anticipate and solve escalations
Ability to analyse, interpret and derive insights from complex quantitative data and information
Interest in the energy transition
Please reach out to find out more:
##### / 07482 722960