Account Manager

JOB PROFILE
DEPARTMENT Sales Department
JOB TITLE Account Manager
MANAGER TITLE Director of Account Management
OVERVIEW
PDI Technologies (PDI) helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.
Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, ePOS, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 40 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners.
PDI has embarked upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The results to date have delivered a broader, more powerful, global company that serves customers across the entire supply chain.
JOB TITLE (LOCATION)
Account Manager (PDI UK Head Office, Maidenhead, Berkshire)
Responsibilities
Be the voice of the customer and serve as the lead point of contact between customer & PDI
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Own Customer Satisfaction Targets and Manage Annual Customer Survey Process
Analyse results, trends and root causes
Create "get Well" programs as needed
Manage agreed customer communication cadence
QBR/Semi-Annual/Annual mtgs
Agree agendas and circulate meetings notes/minutes across PDI functions
Follow up on key initiatives/deliverables to completion
Develop & maintain account plans for each managed customer
Perform continuous analysis and present deal and account profitability
Ensure strategic alignment and uncover/develop revenue growth opportunities
Maintain focus on selling into whitespace, find and qualify opportunities
Sell directly and partner as required with New Logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline; support other significant greenspace sales deals as required
Own and direct Change Request and other customer requirement processes
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Drive &
negotiate contracts and close agreements to maximize profits
Own & Maintain Customer/Opportunity data maintenance in Salesforce
Prepare reports and profiling on account status, inc.:
Customer org mapping
Relationship building
Macro trends, competitive intel
Knowledge, Skills and Experience required
Significant proven Senior Account Management/Key Account Management experience in IT Industry
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, up to and including C-suite. Excellent listening, negotiation and presentation abilities.
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel).
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
preferred SKILLS BUT NOT ESSENTIAL
Prior knowledge of Petroleum Forecourt and Convenience Retail an advantage.
European languages desirable.
Experience of working within Agile, ITIL and Prince2 environments desirable.
Experience working within a matrixed organisation an advantage.
PERSONAL QUALITIES
PDI seeks a positive self-starter with a can-do attitude demonstrating PDI’s key personnel competencies:
Curiosity, Adaptable, Courageous, Collaborative and Accountable
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