Account Manager

Location:
Preston, UK Salary:
£24,750 PAMonday to Friday, there is the expectation that following a successful probationary period you will work in HO for 3 days a week and 2 days working from home.Day shiftWhen a customer places their bike order it is essential for us to manage the whole process, giving the best possible experience. As an Account Manager, you will be responsible for helping the customer through their journey, managing their build and expectations, from the time the order is placed, through to despatch, new bike day and any aftersales questions. You will be enthusiastic, organised, possess excellent communication skills and be able to use your own initiative to resolve complex customer queries from start to finish. You will be responsible for dealing with escalated customer queries, managing relationships, Compliant handling and resolution, processing refunds, upgrades, and amendments of orders.
Skills:
Exceptional customer communication skills.
Excellent decision-making and problem-solving skills.
Self-motivation and the ability to manage your own workload.
Ability to use own initiative to proactively resolve issues.
Ability to effectively communicate and manage the expectations of internal and external stakeholders. Flexibility to adapt well to change with enthusiasm and positivity.
Willingness to learn and receive feedback.
A brand ambassador that takes ownership and follows through to completion.
A sound level of computer literacy and a practical understanding of MS Office applications.
You will ideally have :
2 years experience in a customer contact role.
An interest/passion for cycling would be advantageous.BenefitsCompany pensionEmployee discountOn-site parkingCycle to work schemeCasual dressDiscounted or free foodCompany eventsAbout RibbleRibble Cycles is a historical and long-established global online retailer of cycles, cycle parts and accessories. Since 1897 we have been inspiring thousands of people to take to the open roads on our custom-built bikes, and our team of expert, dedicated and committed staff continue to make this happen every single day. Our award-winning range of Ribble bikes are all hand-assembled by specialist mechanics at our HQ in Preston and are sold all over the world.Here at Ribble Cycles, we are going from strength to strength. We are currently in the process of implementing an exciting long-term growth strategy that will further position the Ribble brand as a market leader in the premium bicycle market. Now is the perfect time to get on board and have the opportunity to play a crucial role in the delivery of what is set to be a truly exciting year for us.We have created a world-class team of professionals who put our customers at the heart of everything they do, and you could be an essential and esteemed part of it. All personal details submitted to us will be treated with the strictest of confidence.If you are a highly motivated individual with a passion for building strong client relationships, we want to hear from you! Please send your CV and a covering letter to #####
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