Account Manager - Private Medical Insurance

My client, a leading Insurance Brokers based throughout the UK is seeking an experienced Account Executive (Sales) to join their newly opened branch in Newmarket. (The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.
You will need to have proven industry experience, good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
Adhere to all company policies and procedures.
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
EUR(TM)s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
Ensure that telephone calls are answered & dealt with promptly & efficiently.
Identify complaints and refer to the necessary complaint handler.
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Understand technical knowledge of the companys product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
An understanding of the UK insurance market, including trends, risks and regulatory changes.
The ability to understand diverse client needs, including specific industry risks and business objectives.
Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
Ability to work alone and as part of a team.
Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
An understanding of the UK insurance market, including trends, risks and regulatory changes.
You must act to deliver good outcomes for retail customers.
If this role is of interest, and you have the relevant skill set and experience, then do please forward your CV for review.