Account Manager - Electronics Manufacturing Services

You will be required to support all front-end customer-facing activities. You will have revenue and profitability targets based on assigned accounts and you will deliver to these targets while ensuring all customer orders are fulfilled promptly and in accordance with their requirements whether they be cost, technical, quality or delivery-related. You will be responsible for coordinating the efforts with other departments to resolve any difficulties encountered in account execution. You are responsible for developing strategies to promote the growth on assigned accounts

THE ROLE

• Manage all commercial aspects of an assigned portfolio of customer accounts
• Provide front-end interface to customer for order handling while coordinate with Operation team on the back-end to ensure on-time deliveries of orders
• Maximize sales revenue existing accounts.
• Liaise with relevant departments to ensure financial health of each account by monitoring its profitability, inventory levels, credit exposure and payments and action plans to drive for necessary improvements
• Guarantee high customer satisfaction by driving Operations team to consistently meet target for on-time delivery and quality, as well as additional customer-designated KPI’s
• Conduct quarterly business reviews against account-related agreements
• Prepare quotations for new projects and lead the commercial/contractual negotiations to secure the projects
• Develop the long-term account strategies
• Provide input to senior management for capabilities and capacity development direction to meet the accounts needs

Skills and Experience

• Minimum 5 years working experience in Account Management or related positions in EMS
• Good understanding on the delivery requirements for all relevant market sector customers. Proactively manage the necessary material and production plans to avoid customer line-down situations
• Good grasp on commercial details, with ability to conduct profitability, ROI and SWOT analysis
• Have the ability to develop a team and understand training requirements as the company continues to grow
• Good organisational skills
• Comfortable when communicating and presenting to customers be it new or existing
• Conversant with ISO9001 & AS9100

Salary

£48k to £52k dependant on experience + discretionary annual bonus