Account Manager - Country Cousins

Account Manager – Hybrid Working between Horley and Home ( 4 days in office) - £25,000 - £27,000 per annum, dependent on skills and experience. (We are moving to Leatherhead, Surrey towards the end of the year)

• Do you want a role where no two days are the same?


• A rewarding role where you’re enabling people to live the quality of life they want to lead?


• One where you are empowering people to stay in their homes?

Well, look no further! Due to increased demand, we’re expanding the team and looking for dedicated Account Manager to join us. Here you’ll be connecting people that care and make a difference to people lives every single day. Matching clients with ‘outstanding’ care providers.

As an Account Manager, you will be responsible and accountable for successfully and appropriately matching our Clients and Carers, as well as retaining our current client base. You will own the relationships with both the Clients and Carers for a specified geographical area (or other appropriate spilt) known as the portfolio.

So….If you're empathetic, customer-focused, and ready to embark on a truly rewarding career path, we want to hear from you!

What can we offer you?

Our roles come with a fantastic set of benefits which really make a difference for you.

Discounts and perks – Performance-based bonuses for achieving key performance indicators (KPIs). We give 25 days annual leave, plus your birthday off!

Career Growth – Progression opportunities into a Senior Account Manager up to a Senior Team Leader roles, as well as many other roles within the Trinity Group. Your career is in your hands!

Learning and Development –Develop your knowledge, skills and behaviours through one-to-ones, personal development plans and access to learning resources and activities.

Doing Good Together - We give you dedicated time (paid) to volunteer within your working hours! We offer a supportive work environment where your contributions are valued and recognised

Volunteering - We give you dedicated time (paid) to volunteer within your working hours! We offer a supportive work environment where your contributions are valued and recognised

About the role

As a Client Relationship Executive, you will be at the forefront of our client engagement efforts, ensuring exceptional service delivery and building lasting relationships. Your responsibilities will include:

• Managing a portfolio of clients and caregivers


• Matching caregivers to clients taking into consideration their specific needs and preferences


• Providing guidance and support to clients throughout the care process


• Handling incoming calls from caregivers and addressing their inquiries promptly


• Provide accurate handover to colleagues whilst maintaining a seamless transition so service delivery remains efficient and streamlined


• Support continuous improvement to streamline operations and enhance service quality


• Undertake call out duties as and when required

Who are we looking for? We're seeking individuals who are;

• Compassionate, customer-oriented, and thrive in a fast-paced environment.


• Strong interpersonal skills and the ability to connect with people from diverse backgrounds


• A genuine passion for helping others and making a positive impact


• Inspiring and passionate about working within care


• Previous experience in a customer service or client-facing role preferred


• Excellent organisational skills and attention to detail


• The flexibility to work occasional weekends and be on-call as needed


• Microsoft Office proficiency – including Excel

Work Patterns:

Week one: 8:00 AM - 3:30 PM

Week two: 10:00 AM - 5:30 PM

On-call weekends: Saturday and Sunday, 8:00 AM - 6:00 PM (1 in 12 weekends)

Would you like more information? Email our team at [email protected]

Since 1959, Country Cousins has been the UK's premier introductory live-in care agency, born from the compassionate vision of Josephine McGregor, a former Royal Navy Nursing Sister. From its modest beginnings in West Sussex, the agency has grown into a nationwide leader, providing compassionate care to over 500 clients weekly. Committed to quality and choice, we empower individuals to remain in their homes with carefully selected live-in carers.

In 2020, we joined the Trinity Homecare Group, further enhancing our ability to deliver exceptional care. "Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Corinium Care, Country Cousins, Patricia White’s, Fitzrovia and Genuine Care. Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.