Account Manager (Contact Centre| CX, £200k OTE)

Position: Account Director
Role: Hybrid - London, UK (2 days per week in office)
Salary: £85k basic salary with a further £85k OTE uncapped & benefits
Reporting to – Global Sales Director
Timescales - Starting interviewing next week - three stage, 2-3 week interview process
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK.
Due to an increase in customer wins, our client is looking to hire an Account Director who will manage 8-10 strategic accounts who are in the FS, Insurance, Retail & Utilities verticals. These accounts, all well known B2C brands, can have ARR contracts of up to £1m in software & services.
This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons:
The proposition is unique within the UK - you have access to Gartner MQ vendors while also being able to sell a very high margin internally developed CX platform
Our client is agile & flexible allowing deals to happen quickly
Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled
Churn rate for customers is almost zero - these guys do not lose clients!
Mandatory requirements:
Needs to be a pure Account Director/Account Manager individual with experience managing enterprise clients
Needs to have really strong CC/CcaaS/CX & associated services experience (Genesys, Amazon, Five9)
Needs to have the capability & track record to deliver £900k+ GP quota
If this is you, I'd love to speak with you. Click apply today or contact ##### for more details.