Account Director

In this challenging economic environment, businesses are under increased scrutiny and the role of the AD is instrumental to help identify how much cost and risk can be taken out of our customer data interactions across supply chains.
Siccar are a valued and trusted partner with a collaborative relationship based on serving the interests of our customers business objectives first to leverage the long-term interests of both companies
Account Planning and Management
Lead a team of other Client Account Managers, technical support and professional services consultants who will develop and implement complex software solutions.
Responsible for the formulation of the strategic account plan and for leading its execution with rigor and discipline. Agree objectives, KPI’s etc and accountable for them being delivered.
Responsible for the formulation of appropriate strategies and measures to secure success, in coordination with all areas of the business.
Provides a lead role in all aspects of account management and coordinates account and business development activities.
Sets goals and objectives and leads efforts to achieve them, driven by a comprehensive account plan.
Develops plans to identify new opportunities within business units that have the potential for further development and executes them.
Implements all aspects of territory and account management, with focus on growth and customer satisfaction.
Maintains accurate revenue forecasts.
Solution Selling
Applies knowledge of customer goals and objectives, applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs
Recommends appropriate solutions and prepared to explore creating new solutions
Responsible for leading and coordinating all aspects of customer lifecycle, from opportunity identification and qualification, through negotiation and close and solution delivery, including all software and services aspects of the solution.
1.Relentless focus on up- take / utilisation of existing Siccar technology
Successful deployment, implementation and operationalization of existing services under contract
Full and appropriate utilisation of contracted services and support agreements
2. Proactive ownership/management of all issues/support/commercial items
Appropriate communication to all stakeholders and drive within our customers to resolve.
Have deep and broad relationships in customers
Drive Siccar cross-organizational linkages. Ensure Siccar represents as one company.
Proactively drive engagement between Siccar & customer teams based on known/defined interest
Understand Siccar roadmap and bring to architect community
Create continuous engagement with Siccar Industry group that drives “enterprise” interests or a community of interest with other Siccar account executives, which includes project reviews where appropriate (Ecosystem)
Deep understanding of business, operating model and governance process “I know, how they operate and support unilaterally and ensure that Siccar supports globally”
Fully embraces role in the IT Ecosystem activities
Responsive to requests
Pro-actively participates in work streams as appropriate
Builds sustainable partnerships with other EcosystemCommunications – timely, consistent, know we can count on, no spin or positional statements Technical appreciation – not looking for schmooze, resource coordination Responsive – Know when to challenge or push, know when to gather data Trustworthy – Honest, sincere. Does not mean sacrifice Siccar goals/objectives Proactive – A diligent approach and always looking for ways to improve relationship Commitments – Delivers on commitments made, does not say its someone else’s job
3. Defining skills/characteristics
Communications – timely, consistent, know we can count on, no spin or positional statements
Technical appreciation – not looking for schmooze, resource coordination
Responsive – Know when to challenge or push, know when to gather data
Trustworthy – Honest, sincere. Does not mean sacrifice Siccar goals/objectives
Proactive – A diligent approach and always looking for ways to improve relationship
Commitments – Delivers on commitments made, does not say its someone else’s job
We currently work in a remote environment but from 2024, employees will be expected to work from our office 2-3x per week based in Edinburgh.This role will also involve travelling to visit clients semi-regularly.
*We are not accepting overseas applications for remote working*
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