Account Director

IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewTo act as an Account Director in the best interests of the company. This role will be responsible for retaining exisiting business, managing and providing a quality service, meeting client demands and needs in order to achieve optimum profitable renewal retention rate and growth. How you'll make an impactTo help develop the business in line with the business planClient management and direction for a specified allocation of clientsProvide service to clients in accordance with SLA issuedRetain and grow accounts to ensure income on each account is maximised at renewal and during the yearMaintain client action plan for each client and ensure these are adopted and implementedAttend client meetings and undertake presentations as requiredOversee account managers’, broking managers and claims managers’ work on these accountsLiaise with Development Managers (“new business”) on new cases and attend presentations as and when requiredMarketing skills. Use Marketing Department skills to improve revenue, improve literature, analyse route to market, sales processes and delivery and implementation of transactional and e-commerce systems. See errors as challenges and suggest positive alternative solutionsMaintain and develop close relationships with all key officers of clients wherever possibleOffer risk management support to clients when necessaryCarry out all responsibilities and manage work processes to ensure optimum efficiency in accordance with FSA regulations as directed by Acumus/GroupCredit Control. Liaise with accounts function to ensure receipt of client payments in accordance with timescales laid down in SLA/TOBAManagement Information. Provide MI on regular basis as per requirements.Maintain an up to date knowledge of client housing sector and competitor issues. Bring these to the attention of Head of Client Services, Operations, Broking and Claims teams and other colleagues as appropriate.Client Management. Direct the day to day management and strategy of your allocated clients, ensuring that the claims technicians and account managers follow the agreed service programme and are aware of relevant objectivesRecord Keeping. Ensure that meeting notes are issued promptly and that points of action arising out of client meetings are followed up within specified deadlinesTechnical Assistance. Provide a day to day reference point for technical queries, problems, complaints and any other issues. About youGood general knowledge of the insurance businessGood knowledge of insurance principles, covers and wordingsHigh level of knowledge of the social housing sectorGood knowledge of company broking and client servicing process and proceduresGood knowledge and understanding of FSA and other compliance mattersExcellent communication skillsExcellent report writing skillsExcellent presentation skillsGood negotiation skillsHigh level of numeracy and literacyGood level of PC skills PC (including MS Outlook, Word, Excel)Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more…#LI-DB1 Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more…We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with #####. If you’d prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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