Account Development Manager

At ALD Automotive LeasePlan, we are always asking What's next in mobility? As the global leader in our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs. For us to continue to be successful, we'll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us. An exciting contract opportunity has arisen to join our LVS Telesales Team, within the Bristol office. Our LVS Telesales Team fully manages the vehicle funding and fleet management requirements of Lombard and NatWest customers through Lombard Vehicle Solutions (LVS). The remit extends to Contract Hire, Contract Purchase, Personal Contract Purchase and Personal Contract Hire for new and existing business. A permanent role the successful applicant can expect a basic salary of between GBP25,000 - GBP27,000 and additional 'On Target Earnings' in the region of GBP6,000 - GBP8,000
Key Purpose
Contribute to the achievement of the department's sales and quality targets, meeting the needs of SME customers in all Lombard territories.Proactive management of your accounts through regular communication and account reviews; you will also need to gain an understanding of the customers' needs and offer LVS products and services over the telephone.Manage a portfolio of existing customers with the view of growing the fleet and increasing profitability across the account base. This will be achieved through securing vehicle renewals and uncovering opportunities for growth working with the Lombard Teams.Build relationships with customers, and ensure requirements are met responsibly through clear qualification, enabling appropriate financial packages to be offered in a compliant manner and ensuring that we are adhering to the Treating Customers Fairly (TCF) obligations. Summary of Responsibilities
Act as the first point of contact for designated customers: take inbound sales enquiries, queries and requests from designated customers.Take ownership of customer issues arising, working collaboratively with colleagues across various teams for a swift resolution.Initiate and complete sales cycles to ensure successful development of customers, following the LVS Telesales sales process.Provide regular customer progress updates to relevant Lombard and Bank stakeholders including at team meetings as required.Proactive communication and collaboration with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs.Achieve annual sales targets maintaining quality standards, planning for success through all lines of work (lead penetration, cross sell/upsell, special offers and renewals) while ensuring the delivery of a market leading customer experience.Ensure accurate production of customer quotations, proposals and order documents; interacting with the Customer Care function and the wider Lombard Teams as required.Provide advice to customers on products and also provide pro-active advice on vehicle requirements. Skills, Experience & Background
Customer-driven with a proven ability to build long-term relationships and provide creative and innovative solutions to a wide variety of customers.Able to communicate, negotiate and present, with an ability to empathise with the target audience using telephone-based and face to face skills.Demonstrable objection handling skills with the ability to close.Must be an active listener with the intuition to recognise and act on sales opportunities.Be inspirational; act as a role model for LVS Telesales salespeople. Including a positive attitude.Excellent time management skills and well-organised with the ability to plan and manage own workload, ensuring you can work well under pressure and to strict deadlines.Ability to take ownership of issues and confidently delegate non-sales related tasks.Must demonstrate high levels of integrity and adopt a professional approach in all customer interactions - should be seen as direct, open and honest in all dealings.High achiever with proven ability to deliver results.Experience of actively participating in a team environment, whilst demonstrating the capability to work independently. Don't meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need! What we can offer Generous contributory pension scheme25 days holiday, in addition to bank holidaysVolunteering days to assist in charity work / CSR InitiativesExcellent CSR agenda - Ecovadis certificationHoliday buy / sell (subject to conditions)Travel Insurance (cost associated)Dental Insurance (cost associated)Access to Re:lease Colleague Car SchemeEnhanced parental leave.Occupational Health ProgrammeIntroduction bonuses for referring an Employee or CustomerAccess to LinkedIn Learning / time towards to your CPDCycle2work SchemeFree breakfast / fruitEV charging points, bike storage, shower & changing facilities and car parking (limited)Progressive / collaborative culture Why ALD Automotive LeasePlan? At ALD Automotive LeasePlan , we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
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