Account Customer Success Manager

Would you like to kick start your career in a supportive,collaborativeand innovative company?
Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?
Join our Customer Success Team
This is an exciting opportunity to join Softcat's fast growing Customer Experience function. You will be responsible, for managing up to six strategic accounts, reporting into the Customer Success Team Manager.Your attention to detail and dedication to delivering exceptional customer service will contribute to overall success, customer satisfaction and retention of our customers.
Success. The Softcat Way.
At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.
Support our key strategic customers This is an excitingopportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will remainpart of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directiors and their internal sales supports, as well as demonstrating value to some of Softcat's top customers. Your attention to detail and helping support our drive for growth, will contribute to overall success of CSM and ultimately drive customer satsfaction and retention across the UK and beyond. As an Account Customer Success Manager, you'll be responsible for:
Driving the development of Account/Success plans, Stakeholder Mapping & Action Tracking for any given account for process improvementTracking renewal opportunities and supporting the ongoing positioning of Customer Experience and Customer Success Management within our sales teamsOnboarding of accounts and proactively supporting the team to provide structure and ensure all standards are being adhered to and met Support the Softcat account team in extending and strengthening relationships with key customer stakeholders
Providing regular communications to key stakeholders internally to report on CSM customers and collaborate with them to drive the value conversation
Consistently look at ways to improve our service, pro-actively gather feedback from customers and ensure this is shared with the appropriate people/teams across the business What we need from you Desire to support the Team manager with initiatives to improve Account CSM performance
Innovative and an ability to adopt process improvements
Exceptional communication and interpersonal skills, comfortable presenting to customers.
Exposure of presenting to various stakeholders and be able to adapt different communication styles
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
A passion for the consistent delivery of exceptional customer service
We'd love you to have
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working –3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.
To become part of the success story, pleaseapply now
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional communi
Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast
Create an alert subscription based on this vacancy We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:PensionShare incentive planLife AssuranceHolidayTwo days extra holiday on top of your usual entitlement on your birthday and at ChristmasTripsOpportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the worldVouchersTechnology vouchers, activity passes, restaurant discount cardPartner/family BenefitsOption to add your partner/family to some of the benefitsAccess to Perklife, our dedicated portal for all perks and flexible benefitsMaternity, Paternity and Adoption supportTwo days extra holiday on top of your usual entitlement on your birthday and at ChristmasTripsOpportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the worldVouchersTechnology vouchers, activity passes, restaurant discount cardPartner/family BenefitsOption to add your partner/family to some of the benefitsAccess to Perklife, our dedicated portal for all perks and flexible benefitsMaternity, Paternity and Adoption supportTwo days extra holiday on top of your usual entitlement on your birthday and at ChristmasTripsOpportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the worldVouchersTechnology vouchers, activity passes, restaurant discount cardPartner/family BenefitsOption to add your partner/family to some of the benefitsAccess to Perklife, our dedicated portal for all perks and flexible benefitsMaternity, Paternity and Adoption support
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