Account Coordinator

Forde Recruitment are currently recruiting a Senior Account Coordinator on behalf of our Global Automotive client in Wyton, Cambridgeshire.

The Customer Hub is accountable for the delivery of customer service excellence to customers across our clients portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI’s, management of day-to-day process and reporting requirements.

Salary: £25,462

Hours: Monday – Friday 08:00-17:00

Scope of Role:

The Senior Account Coordinator is responsible for providing business support to a portfolio of key accounts to build and maintain productive customer relationships. You will support the retention of customer relationships by ensuring that agreed, mutual business objectives and service level agreements are achieved. You will always deliver service excellence to the customer and where possible identify areas where performance improvements can be made, and efficiencies achieved, escalating issues raised/observed and support with the resolution.

Objectives for Role:

• Build and maintain successful customer and team relationships to support customer satisfaction and retention, communicating effectively always


• To act as an escalation, point for customers and to act as conduit between the Sales team and/or Operations.


• Ensure business critical processes are always adhered to, to improve efficiency


• Provide service excellence to achieve customer service level agreements


• Oversee pre-sale activities in accordance with agreed service levels and take corrective action as require to resolve issues


• Ensuring delivery of post-sale reporting requirements to customers and Account Directors in line with service levels agreements and as required


• Support Account Directors to grow revenue, improve profitability and deliver the sales programme calendar


• Support Account Directors in developing and managing customer action plans and customer reviews providing information and insight to create the plans and facilitate implementation


• Maintain accurate customer records and information in all systems


• Feedback to Account Directors service delivery concerns and provide solutions


• Provide feedback to operational management and branch colleagues with any actions for performance improvement


• Ensure customer service level agreements and/ or terms of business are clear and communicated both internally and externally


• Accurate and timely completion of meeting agendas, meeting minutes, presentations, Salesforce and support with tender or contract negotiation preparation

Skills, Knowledge and Experience:

• Exceptional customer focus with the ability to question to understand


• Results orientated, good business acumen and able to identify sales opportunities


• Strong verbal and written communication skills


• Process orientated


• Attention to detail and focus on quality and service


• Self-driven and self-motivated


• Excellent interpersonal skills and able to work at all levels


• Excel, Word and PowerPoint knowledge required


• Able to manage and prioritise workload


• Flexible with the ability to embrace change quickly


• Ability to work in a fast-paced environment and to tight deadlines

Benefits

• 25 days holiday + Bank Holidays


• Birthday Off


• Wellbeing & Charity Days


• 4% pension conribution 

This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.