Account Co-ordinator

We are looking for an
Account Co-ordinator for our Apprenticeship Service
Salary £23,543 - £24,868 per annum
As an
Apprenticeship Service Account Coordinator,
your primary responsibility will be to deliver exceptional customer service to our partner employers. You will offer comprehensive information, advice, and guidance to assist them in establishing and managing their Apprenticeship Service accounts effectively.
Helping to maximise apprenticeship funding will be central to your role, achieved through a co-ordinated approach to apprenticeship enrollment and proactive management of training provider apprenticeship service accounts.
As part of this role you will
Conduct regular online employer onboarding sessions, guiding them through the process of creating their Apprenticeship Service accounts and outlining their roles and responsibilities.
Foster positive working relationships with delivery colleagues, offering support to resolve enrollment and on-program issues related to The Apprenticeship Service account.
Monitor, track, and communicate progress on funding cohort creation for new enrollees to key internal stakeholders.
Collaborate with the MIS Apprenticeships team to address data locks within the Apprenticeship Service account.
Lead initial apprenticeship enrollments as we transition to electronic onboarding procedures, completing designated acti...