Account Broker

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.ROLE PROFILE:Account HandlerROLE PURPOSE:Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and
pricing.
KEY ACCOUNTABILITIES:Planning/Reporting:Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achievedMeets agreed targetsParticipates in team meetings as required, reporting on business progress within their area of expertiseManages assigned projects and contributes to other project as requiredProvides relevant management information to senior managersTechnical:Reviews client documentation to ensure that information presented is sufficiently
comprehensive/accurate
to support the quoting processCollates and communicates client requirements to ensure appropriate marketing of the riskPrepares or checks market presentationsLiaises with clients and ensures client queries are resolvedResponds to market and third party queries as appropriateIs aware of, and satisfies, territory, tax and legislation requirementsProduces high quality and compliant market documentation ensuring appropriate authorisations are securedPlans the most appropriate solution for the client’s demands and needsTakes responsibility for data entry, credit control and chasing subjectivities where requiredLiaises with support technicians and IBA as requiredEnsures up to date records are maintained at all times on the Company systemKnows when to seek guidance from senior members of the teamThe job holder may be asked to undertake the following additional responsibilities, as applicable, should they work in a team with no dedicated broking resource:Negotiates with underwriters to place insurance that balances quality, coverage and pricePolicy, Process and Procedures:Works within agreed parameters and uses relevant systems to ensure
documentation/communications
adhere to company procedure/compliance requirements and provide an adequate audit trailProcesses data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysisMaintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirementsEnsures appropriate due diligence/sanctions checks are conducted in line with company proceduresAdheres to company policies and procedures and obtains necessary authorisations at appropriate points in the processEnvironment, Customer Focus and Relationships:Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliantProvides support and assistance to senior colleagues and/or their clients on requestDeals with, or refers, client enquiries, renewals and mid-term adjustmentsDevelops strong relationships with immediate Team and the wider Business UnitSolicits advice and guidance, when appropriate, from their line managerBehaves with all clients fairly and ethicallyShares information that could be beneficial to the Operating Entity/GroupPeople Management/Personal Development:Actively undertakes personal development to ensure up to date knowledge and understanding of best practiceRemains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standardKeeps informed of all legal and regulatory developments relevant to the Operating Entity/GroupRegulatory and Compliance:The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or GroupEnsures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements Maintains accurate records and deals with correspondence appropriatelyOperates in an honest, professional and ethical mannerStrictly adheres to the Group Employee Code of ConductCompletes all relevant regulatory trainingComplies with all applicable legal, fiscal and regulatory obligations in the form of policies and proceduresPERSON SPECIFICATION:Knowledge/ExperienceUnderstands general and legal principles of insuranceUnderstands the relevant regulatory and legal frameworksKnowledge of the market including an awareness of competitors, specific territory knowledge, cultural awarenessRelevant product(s) knowledge is requiredRelevant experience in an account handling or technical role is desirableGood understanding of Team ojectives and how own role contributes to theseSpecific systems knowledge relevant to roleSkills/BehavioursCustomer focused approachNumerate and literateGood communication and interpersonal skillsAble to work independently and use initiativeAble to work flexibly to achieve tight deadlines/targets with good organisation skillsAnalytical and able to solve problemsAn attention to detail and willingness to learnCalm and resilient under pressureAble to positively react to changeIs a team player, networks and able to build sustainable relationshipsAble to build sustainable working relationshipsAble to train junior members of the team on specific system/process tasksQualificationsGCSE Maths and English (or equivalent)A levels (desirable)Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the roleWorking towards or has attained ACII (although this is not critical)Our Culture: People FirstWe’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:• An employee-ownership model • Aligned external investors• The trust and integrity born of friendship• Expertise• IndependenceOur focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.Permanent
In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things:
Equity ownership – the people doing the business, owned the business
A minority external investor with a long-term outlook
A product specialty
3 friends (and a dog)
A commitment to building a business with independence enshrined in its fabric
Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group’s organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients.
Howden Group is an independent, global insurance group headquartered outside North America, comprising:
Want to see what kind of organisation Howden Group is? Click here
to learn about what makes us who we are.
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