Account Associate

We are currently seeking an Accounts Associate (Customer Service) to help deliver excellent customer care and onboarding to our contractors.What you'll be doing:Act as a point of contact for contractors across numerous accountsto address any issues arising with the account and ensuring consistent delivery of a first-class serviceEffectively co-ordinates and communicates with multiple internal departments about matters relating to the account, while addressing more complex issues with Account Manager to understand how best to resolve theseConducting check-in calls with contractors and potential candidatesResponsible for the coordination of the onboarding of the individual working closely with the candidate and the UK Assignment support teamMonitoring contractor timesheetsTo be considered, you need:Strong communication skillsAttention to detailOutgoing & engaging personalityDetermination to achieve objectivesAbility to multi-task and produce resultsOrganized and able to work in a fast-paced environmentWhat you'll get:Extremely competitive basic salary with a strong bonus schemeGenerous WFH (working from home) policy1 paid day for charity activity with regular opportunities to participate in charity events32 days holiday (inclusive of bank holidays) which increases by 1 day each year up to a maximum of 37 daysOpportunity to purchase 5 days holiday each yearFull training plan and guidanceClear career progression path and regular training and developmentLife insurance from day 1 of employmentCompany salary sacrifice pension scheme (4% employee contribution; 4% employer contribution)4pm finish on FridaysCycle Work SchemeChristmas close downFun, lively environment with plenty of staff events - Office Social Committee that organises regular team events, social gatherings and wellness groups.Close knit team environmentWith over 90 years' combined experience of delivering workforce solutions to the global energy industry, NES Fircroft is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide
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