Abnormal Loads Assistant Helpdesk and Data Engineer

Your new role
Working within our Abnormal Loads team in Darlington, youll provide helpdesk support to National Highways stakeholders in the operation and use of the ESDAL system. Youll assist in supporting data maintenance and upgrade tasks for data held within the ESDAL system. Youll also provide an interface between user groups and the ESDAL technical team.
What youll be leading on
Register new ESDAL users with the Helpdesk and set up user accounts.
Act as first point of contact for ESDAL users and to deal with service enquiries in line with service level agreements and documented processes.
Support a team of Helpdesk Engineers and escalate any complex issues to them.
Liaise with the Technical Support Engineer / ESDAL software team where necessary to resolve user enquiries and provide user input for upgrades and improvements.
Maintain data sets within ESDAL to ensure they are kept current, using data sets prov...