87037 - Parole Board Victims Team Case Manager

87037 - Parole Board Victims Team Case Manager The national salary range is £24,970 - £29,428, London salary range is £26,386 - £33,937. Your salary will be dependent on your base location
Number of jobs available
2
Detail of reserve list
12 Months
Region
London, National
City/Town
London, National
Building/Site
10 SOUTH COLONNADE LONDON, E14 4PU, NATIONAL
Grade
EO
Post Type
Permanent
Working Pattern
Full Time, Flexible Working
Role Type
Governance
JOB TITLE – Parole Board Victims Team Case Manager
Grade - EO
About the Parole Board: The Parole Board is an independent court-like body that is responsible for carrying out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public protection is our top priority. All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.The Board is made up of about 158 members of secretariat staff based in our London Head Office and approximately 300 Members who make decisions on risk and hold hearings at prisons around the country.The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.The Parole Board office is principally located in London, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, so far as is both appropriate and reasonable, and to reflect the community it serves.Recruitment campaigns will be conducted in English. About the role: This is a fantastic opportunity to be part of a new and dynamic team to work within the Governance Function of the Parole Board, which will move into the Operational Function in due course. The appointed person to this role, will be working closely with internal and external stakeholders to support the implementation of the
Parole Board Rules 2019 (as amended) which allow for victims’ of crime to apply to observe private oral hearings of prisoners’ as well as fulfilling victims' entitlement as stated within Currently the Parole Board is operating a testing phrase for victims’ of crime to observe parole hearings. The option for a victim to observe a parole hearing is currently limited to cases within selected testing regions and only for victims signed up to the Victim Contact Scheme, either on a statutory or discretionary basis.
It is expected that the option for victims to observe will be expanded towards the end of 2024 which will enable all victims across England and Wales to observe private oral hearings.
Person specification: The post-holder will need to be very organised and motivated and be able to work under pressure. As the Victims Team is new at the Parole Board, the candidate must be able to plan their work in order to identify potential issues and address these before they become a problem. Be proactive in their approach and seek to resolve problems with minimal supervision. Be able to effectively communicate and influence stakeholders in order to deliver results. Be self-motivated and be able to manage setbacks. Main Duties:
The post holder’s main duties would be to process victim observer applications:
Seeking prisoner representations in a timely manner.
Issuing chasers where necessary.
Notifying the Panel of a potential observer case.
Referring prisoner representations to Panel for consideration.
Issuing chasers where necessary.
Issuing Panel decision of outcome and updating dossier.
If approved, collate Panel availability for a case conference and canvass to all parties including His Majesty’s Prison and Probation Service Victim Representative.
Ensure case conference is arranged in accordance with the case manager handbook.
Ensure all relevant attachments are sent at each step of the process.
Ensure confidentiality forms have been completed and uploaded to the working system once hearing has concluded.
Deal with any queries relating to applications.
Liaising with victims who are not part of the Victim Contact Scheme
Escalate queries in a timely manner to Team Leader/ Senior Manager where necessary
Updating the victim observer spreadsheet accurately.
Cover colleagues as required to ensure business continuity. To develop and maintain relationships with internal and external stakeholdersReasonable management requests to fulfil business needs It is essential that you have:
Ability to follow processes, policies, and guidelines.
Experience in relaying complex information in a simple, digestible, and sensitive manner at all level
Strong attention to detail, planning and organisational skills ensuring all information is recorded accurately
Effective oral and written communication skills needed as engaging with members and stakeholders is required daily.
Have a proficient level of IT including the use of email, MS word, Excel
Ability to work on your own initiative
It is desirable that you have: Have a good understanding of confidentiality and discretion.Experience of case management/managing a caseloadExperience of handling sensitive information would be an advantage but not essential.At written stage we we’ll assess you against:Written statement of 750 words, this should outline why you are suitable for the role, and what transferable skills you have for the roleThe behaviours of: Communicating and InfluencingManaging a Quality ServiceWorking TogetherDelivering at Pace Testing Criteria Interview stage
Any successful candidates at interview stage will be move onto a blended interview against behaviours and strengths, the behaviours tested will be: Communicating and InfluencingManaging a Quality ServiceWorking TogetherDelivering at Pace This vacancy is using Success Profiles and will assess your Behaviours and Strengths.
At the sift stage, you will be assessed against Behaviours and a statement of your suitability a CV for the role. If there are a large volume of applications, the sift will only take place on the lead behaviour “Communicating and Influencing” and your statement of suitability. For those successful applicants invited to interview will need to bring in photographic ID and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicant’s offer being withdrawn.Feedback will only be provided if you attend an interview or assessment. Security:
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.
Covid-19 and virtual interviews: In the current climate, face to face interviews may be conducted virtually. If you are successful and invited to a virtual interview, please see attached the ‘Candidate guide for virtual interviews’ document that will help you prepare.If you have any issues with attending your virtual interview, please contact us regarding this. Please ensure the contact details you provide to us are up to date and correct, as if successful, all communication for your interview will be sent to you through the email address provided. Reserve list: The candidate who scored the highest during assessment will be offered the post. If there are multiple candidates that meet the benchmark for the position, they may be placed on a reserve list. Reserve lists will stay open for 12 months and we may contact you should the original appointment not accept.You may also be contacted for other roles within the organisation or wider ALBs that has a sufficiently similar assessment criteria and desired skill set. This could also include roles at a lower grade.Please note that line managers do not have to hold a reserve list.A working environment that supports a range of flexible working options to enhance your work life balanceAccess to Learning and DevelopmentOpportunity to apply to suitable apprenticeship programsAccess to development programs across the Civil ServiceA robust reward package, including staff discounts, cycle to work schemes and moreA working culture which encourages inclusion and diversityAnnual leavePublic holidays
Additional Information
The Parole Board offers a range of benefits:For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.The Parole Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Parole Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Parole Board’s Flexible Working policy.Annual LeaveA nnual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.PensionThe Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.TrainingThe Parole Board is committed to staff development and offers an extensive range of training and development opportunities.NetworksThe opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.SupportA range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK
or Childcare Choices . You can determine your eligibility at  .Paid paternity, adoption and maternity leave.Free annual sight tests for employees who use computer screens.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).If you do not meet the above requirements, you may still be considered if, for example:You've been serving overseas with HM Forces or in some other official capacity as a representative of HM GovernmentYou were studying abroadYou were living overseas with parentsIn such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance .
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.Application form stage assessments Behaviours
Communicating and Influencing - 250 word limit
Managing a Quality Service - 250 word limit
Working Together - 250 word limit
Delivering at Pace - 250 word limit
Experience
CV
Statement of Suitability - 750 word limit
A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Use of Artificial Intelligence (AI)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.Interview stage assessments There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Managing a Quality Service
Working Together
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance. A Great Place to Work for VeteransThe "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.For further details about the initiative and eligibility requirements visit : Redeployment Interview SchemeCivil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. This job is broadly open to the following groups:
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) 
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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