86210 - Bailiff - Telford County Court

Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type
1
Operational Delivery
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 30 hours would be acceptable for this role. Proud to Serve. Proud to keep justice going.BailiffHM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently. We asked some bailiffs what they loved about their job, and here are their responses: “The best part of being a Bailiff for me is helping people. It is important to empathise and understand people’s situations and be able to guide them in the right direction whilst remaining professional. Every day is different, and you need to be prepared to deal with different and difficult situations as well as being open minded and relatable to people from all walks of life.“Being a Bailiff, you will at times be working individually but we are all part of a team that can rely on each other for support and guidance when we need it”“Many people will work with you to resolve something they may have been worrying about for some time and will be grateful for your input and assistance”“We deliver various documents across our designated area; for companies, individuals in companies and for people in their homes”As a bailiff you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives. We understand that this role will not suit everyone , but if you like a dynamic job that has different challenges each day, a bailiff role may suit you.
To be a successful bailiff, you will be a n excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters.
You must be able to demonstrate empathy for court users, b e non-judgmental but focussed on
carrying out your role
whilst fully respecting the customers that you meet.You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice.We give you the option of using your own car or a lease car, so a driving licence is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully.
You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.
If you have excellent customer service skills,
prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.This role gives you the opportunity to make a difference in HMCTS and gives you the benefits of working within the Civil Service. We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve so if you
have the confidence and desire to make a difference and are interested in applying for this role, please see the Bailiff Job description.For a full outline of tasks please see the Job Description when you apply The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Mandatory Eligibility Requirements
LicencesFull UK Driving Licence
Additional Information
1
Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a
MoJ
office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.Flexible working hoursThe Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.BenefitsThe MoJ offers a range of benefits:Annual LeaveA nnual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.PensionThe Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.TrainingThe Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.NetworksThe opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.SupportA range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK
or Childcare Choices . You can determine your eligibility at  .Paid paternity, adoption and maternity leave.Free annual sight tests for employees who use computer screens.Working for the Civil ServiceThe Civil Service Code
sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following orderTo Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail ##### );To Ministry of Justice Resourcing team (##### );To the Civil Service Commission (details available here )The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions
webpage.You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: .
Candidates who pass the application process will be invited to attend a Microsoft Teams interview expected to be held W/C 13/05/#####.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post. To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).If you do not meet the above requirements, you may still be considered if, for example:You've been serving overseas with HM Forces or in some other official capacity as a representative of HM GovernmentYou were studying abroadYou were living overseas with parentsIn such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance .
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.Application form stage assessments Experience
CV
Statement of Suitability - 250 word limit Interview stage assessments There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Managing a Quality Service
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance. A Great Place to Work for VeteransThe "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.For further details about the initiative and eligibility requirements visit : Redeployment Interview SchemeCivil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. This job is broadly open to the following groups:
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) 
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December#####0
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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